Question about Alerts(emergency) to the Dsiplays?

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  • Updated 3 years ago
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I had someone ask me about Setting up "Alerts" to the Display in regards to Emergency type alerts and messaging. They have a 3rd party system in place that sends alerts via text message website, emails etc. Didn't give too much more detail, guessing that it is CAP compatible, and the alert box is check, Is this an "Automatic" take over of the displays if an alert is sent out through their 3rd party system? Or does one need to log into rise and publish an alert etc? 

Is there any more detailed instructions in regards to setting up this functionality via Rise? Some of the older discussions have old links... I did see the *Warning* within the checkbox area about security etc, has anyone ever had an issue with someone falsifying Alerts or be able to access and send alerts? I guess I am a little confused in regards to functionality, My needs are being able to connect it to an 3rd party alert system they use and that it will automatically take effect on the display if a situation was to arise.

Cheers 
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Mylife614 .

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Posted 4 years ago

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Alex Kolenoff

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Mylife614,

Once alerts are configured properly then it should happen automatically to show alerts on the displays that are selected in the alert configuration.

Regarding detailed instructions and older discussions, have you already seen these links in the Help section?  

https://help.risevision.com/user/alerts/what-are-alets
https://help.risevision.com/user/alerts/enable-alerts

I have never heard of anybody falsifying alerts, although this blurb from the configuration section recommends using https and authentication in order to avoid that possibility:

"The Alert Service is based upon the Common Alert Protocol version 1.2. This standard does not require authentication or a secure connection, which could result in somebody sending false Alerts by pretending to be your Alerts provider. We highly recommend that, at the very least, you have your Alerts provider connect to our service with HTTPS, not HTTP, and that you require an Authentication Name and Password for that connection. That password should be complex and changed regularly. You should test your Alerts system at least weekly. You have read and understood this disclaimer and you agree that Rise Vision cannot be responsible for the erroneous showing of Alert Messages on your Displays. "
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nxp tims

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It's annoying that you removed the above links from your site.  Why do something like that?
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Byron, Keener

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Sorry about that. We had some huge in-accuracies and structural problems with documentation and we are working it all through now. Let me see if we can dig up this documentation and get it over to you. Thanks!
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Blake Freeman, Official Rep

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nxp tims,

You can see this documentation in this google doc at this time. Please let us know if you have any further questions!