Publishing Problem

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  • Problem
  • Updated 4 years ago
  • Not a Problem
CRISIS QUESTION:
I went to publish my presentation for the first time after many weeks of working on it, saving, etc. When I went to publish it this afternoon my work area went white and all my content seems to be gone (I checked the html as well to see if it was truly gone; it is). How do I get my content back and how do I solve this publishing problem?
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Kristen Tryon

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Posted 4 years ago

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Blake Freeman, Official Rep

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Kristen,

I'm looking into your account to see if there's anything we can do, or for some insight as to what caused it. I'll get back to you as soon as I find something out.
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Kristen Tryon

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Hey Blake, I'm really nervous that it restored it some how. If this is the case is their any way that we can pull the archived or cached data on your end? I'm going to be really screwed if everything is just gone! Thanks for you help!
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Blake Freeman, Official Rep

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Kristen,

Can you provide an outline of the events? Did you make a weeks worth of changes while saving, but not publishing, or did you make a weeks worth of changes while just leaving the browser open?
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Kristen Tryon

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Hello Blake, thanks for getting back to me.
Here is my timeline as best as I can describe:

I have two different presentations. Both that I had been working on for over a month now. Neither had been published as we were still in the proofing stage. No I did not leave the browser open. I saved my work for both presentations using the save button and returned to them with no problem when needed as I would login and out.

Today we had the go-ahead to publish both presentations for the first time. For both presentations I opened them to get to the editor and pressed the publish drop down to publish them. When both pages refreshed all the content, images, background were gone. I then checked the source code as well to see if it was there but I just wasn't seeing anything in my editor. The HTML panel was blank as well. (However in the presentation list, both are listed as published now.)

What I want to know is:
a. How did publishing the work just reset everything?
b. If it truly did reset is there a cache or back up system you have within your own system that you can provide me with my work?
c. How can I prevent this from ever happening again?

As I said above this is weeks of back and forth to get everything perfect so for it to be just gone is incredibly frustrating. 

Thanks,
Kristen
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Blake Freeman, Official Rep

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Kristen,

Do you have an approximate time that you published these? Time zone would be helpful as well.

Thanks.
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ITD CNYRIC

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Blake,
I asked Kristen to publish these around 1:50 EST today.  Thanks for your help.
-Rick
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Blake Freeman, Official Rep

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Kristen & Rick,

We have reviewed the server logs for the two presentations in question.

The presentation 5f5f0953-982c-4948-be0f-c4c4e8e67cb5 was changed several times from 1:20PM - 1:50PM EST, however no "Publish" command was sent. There were two "Restore" commands sent at 1:34PM and 1:39PM EST. The "Restore" command reverts a presentation to it's last published state, in this case it would negate any changes made to the presentation since it was last published.

In a similar vein Presentation ID 6be5e950-6909-416a-ab98-30695a294594 also sent a "Restore" command at 1:34PM EST, but sent no "Publish" commands.

We are unable to recover any data from these presentations as they were never published.

Kristen asked how she would avoid this kind of situation in the future. One of the best methods would be to use the editor's HTML tab to your advantage. You can copy all of the content from the HTML tab to any document editor to save locally or in the cloud. Alternatively, instead of modifying presentations that are not ready to be published to a live display, create a copy of a presentation. The copy will not be assigned to any displays until you activate it in the schedules tab. You will always be safe to publish these presentations, since they are not linked to a display.