Problems with storage and display management

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
Is anyone else having issues today with accessing videos on storage or with displays showing they are offline when really they aren't?  Using the video widget it is stuck on "Please wait while your video is downloaded".  And when looking at our displays management it shows several of them to be offline, but when I go check them they are running like they should.  I know that google is having some administration console issues today, and I'm not sure if that is causing issues with RISE or not.
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Jarod Morrison

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Posted 3 years ago

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Blake Freeman, Official Rep

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Hi Jarod,

Can't say I'm seeing any issues with display management locally. Could it be a network interruption? This would line up with the videos not being able to be retrieved as well.

As a side note, can you provide me the name of the display and name of the presentation where the videos are not loading?
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Jarod Morrison

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Display name is "Technology Office" and the presentation is "Admin Office".  Thanks for looking into it!  The offline status in display management has fixed itself, but videos still won't load.
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Blake Freeman, Official Rep

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Jarod,

Okay, I see the problem here! The file you are trying to display is actually a .MOV file which is not supported by the Video Widget. You'll need to convert to either .webm or .mp4.
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Jarod Morrison

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Doh!  I should have noticed that.  Our high school puts out a daily announcement video and I usually just download it and drop it in storage each day.  They've always sent out mp4, but today they sent it out as a mov and I didn't notice!  thank you!
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Not a problem Jarod.

Have a great weekend, fishing season is right around the corner :)