Problem with videos showing up correctly

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

One of our screens is acting using the chrome box, when I preview the video on the computer it looks perfectly fine, but crashes on the screen.. We recently began using the video widget rather than using the vimeo widget to upload videos, should we go back to uploading the vimeo link? I was told "Rise Vision no longer supports the Chrome OS, the chrome OS is now a community supported software. You may be able to find what Pyou are looking for by speaking to folks in our community " so I am here for help :)
Photo of Angie Mares-Cortez

Angie Mares-Cortez

  • 70 Points

Posted 2 years ago

  • 1
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Hi Angie,

Where are you storing your videos? What format are they?
Photo of Robb

Robb, Official Rep

  • 76,676 Points 50k badge 2x thumb
Hi Angie,

I just wanted to follow up to see if you are still having this issue.

Also, if your videos are not in webm format, I would suggest following the steps in this forum conversation: https://community.risevision.com/rise_vision_inc/topics/community-thread-converting-video to get them converted to webm.

Let us know how you make out!