Problem with videos showing up correctly

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  • Updated 2 years ago
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One of our screens is acting using the chrome box, when I preview the video on the computer it looks perfectly fine, but crashes on the screen.. We recently began using the video widget rather than using the vimeo widget to upload videos, should we go back to uploading the vimeo link? I was told "Rise Vision no longer supports the Chrome OS, the chrome OS is now a community supported software. You may be able to find what Pyou are looking for by speaking to folks in our community " so I am here for help :)
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Angie Mares-Cortez

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Posted 2 years ago

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Blake Freeman, Official Rep

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Hi Angie,

Where are you storing your videos? What format are they?
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Robb, Official Rep

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Hi Angie,

I just wanted to follow up to see if you are still having this issue.

Also, if your videos are not in webm format, I would suggest following the steps in this forum conversation: to get them converted to webm.

Let us know how you make out!