Problem with new version of image in storage

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  • Updated 2 years ago
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Hi,

I use a simple presentation with an object image that will fetch different images in a directory of my storage. This works very well. However I noticed that if I upload a new version of an image in the directory without changing its name, this new image is not broadcast (even in preview), it is still the old version that appears. I solved the problem by simply changing the name of my image but I wanted to know if it was a normal operation or an anomaly. Thank you in advance.
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Yannick MARTY

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Posted 2 years ago

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Peter Cameron, Employee

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Hi Yannick! I think that changing the name for the new image will give the fastest results, however if you do upload an image with the same name then clearing cache should allow you to see that image in preview, and restarting the player will have that image show up on your screen.

I am checking with our team to see how long image are cached for and if there is an alternative method that you can use. I will let you know what I find out.

Thanks!

Peter
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Yannick MARTY

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Thanks peter ! I'm using rise vision storage.
For the delay, my image have been uploaded yesterday and the issue was Always présent this morning
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Yannick MARTY

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And yes i'm using rise player on Chrome OS
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Peter Cameron, Employee

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Hi Yannick, thanks for the confirmation. It sounds like the new image should have shown up well within that timeframe so we will investigate and get back to you. So we can investigate faster could you email me the company name so we can check out the presentation and display that is having the issue? My address is peter.cameron@risevision.com.

Thanks!
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Robb, Official Rep

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Hi there Yannick!

I just wanted to let you know that this issue has been corrected, and will be deployed shortly. Once this is corrected, this should begin working as expected.

Thanks!
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Yannick MARTY

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Good News ! Thank you very much Robb for this answer.

Happy Holidays !