Problem with cache

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  • Problem
  • Updated 3 years ago
  • Not a Problem
  • (Edited)
I had 2 youtube videos in my presentaion that wouldn't play. I deleted them in the presentation and have deleted the cache twice.  However the presentation keeps showing a blank screen during the time I originally scheduled the videos to play.
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Posted 3 years ago

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Blake Freeman, Official Rep

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Hi Mike,

Can you share a preview of the presentation you're having problems with?
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William Oneal, Champion

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If your using android you might have to clear data and put in all your settings again. Youtube on android will save data to the data cache. Something i cant control. Thats a google thing. If its a PC then you might need to reboot after clearing the cache. I have seen youtube currupt its own data streams and sometimes rebooting after a cache clearing will fix the issue. 
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Thanks William.
Along with the presentation preview link, can you also please share with us the Display set up and what OS it is on? Thanks