Problem with cache

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
  • (Edited)
I had 2 youtube videos in my presentaion that wouldn't play. I deleted them in the presentation and have deleted the cache twice.  However the presentation keeps showing a blank screen during the time I originally scheduled the videos to play.
Photo of Mike

Mike

  • 788 Points 500 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Hi Mike,

Can you share a preview of the presentation you're having problems with?
Photo of William Oneal

William Oneal, Champion

  • 13,770 Points 10k badge 2x thumb
If your using android you might have to clear data and put in all your settings again. Youtube on android will save data to the data cache. Something i cant control. Thats a google thing. If its a PC then you might need to reboot after clearing the cache. I have seen youtube currupt its own data streams and sometimes rebooting after a cache clearing will fix the issue. 
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
Thanks William.
Along with the presentation preview link, can you also please share with us the Display set up and what OS it is on? Thanks
Hannah