Problem to set the Presentation to fit the Display resolution

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  • Updated 4 years ago
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  • (Edited)
Hi there,
I have a presentation ready that source is a 1920x1080px resolution RV template. The presentation has been designed on a HP Pavilon dv7 Laptop (LT) with a screen resolution 1600x900.

1. Looking at the designed template in the List of Displays on the dv7 LT, the resolution is shown 3286x1080. Why isn't the resolution 1920x1080 anymore even its says so when looking in the resolution settings in the editing mode in the RV cloud and secondly how can one change that if needed?

2. The display computer that shall play the presentation on a TV screen is a HP Pavilon g with a full screen resolution set to 1366x786px. This is the resolution the RV application forces the presentation to be when looking at the presentation from the Player Laptop HP Pavilon g. Trying to show the presentation on the SmartTV shows only about 20% of the presentation (upper left corner).
How do I fit the 1920x1080 presentation in full to the screen?

Both LTs run Windows 7. The Display is a Philips SmartTV and allows different screen settings such as 16:9, Auto Fill, Auto Zoom, Superzoom, Wide View and 4:3. The Player in the Chrome Browser in the Player LT does show exactly what is shown on the TV display being 20% of the presentation.

Is it about the presentation general resolution setting that would mean one has to customize the same presentation for each different screen manually? I mean I wouldn't mind to design the same presentations in different resolutions but I don't even know how to resize the whole template as is to a desired resolution to start placing the placeholders.

What makes me not really understand RV's Reps advises to several simular postings in the RV community is this:
If I copy and work on a RV template that resolution is set to a particular resolution and I resize the resolution to smaller prior start adding the placeholders, the whole template will not resized the general design including background and placeholders. What happens is that the resolution change (made in the settings in editor mode) causes the resized template being/showing just a cut-out of the original template, even if I change the resolution in the body in the html coding to the desired resolution.
I am not an expert in html coding, webdesign, screen resolution- as well as network setting at all and have no experience nor clue about that. I am just a graphic designer working with CorelDraw.
So I please need a step by step advise (for dummies) that I couldn't find neither in the community nor in the tutorials so sorry if I come up with a problem that may have been discussed previously.

In general do I love the RV application a lot and wish I can expand my marketings I do for a few retailers by offering DS from RV besides my graphic work. The last step is what I am missing to make the first baby alife in a professional way.

Br,
Frank
P.S. If it's imperative to know: TV is connected by HDMI cable and the Player is the Chrome App in the Chrome Browser latest version.
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Frank

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Posted 4 years ago

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Alex Kolenoff

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Hi Frank,

I may not be understanding all of your questions correctly, but when you create a display in the platform, and then assign the resulting ID to the player software installed on the PC, it will then detect the current resolution settings on that PC as soon as the player software connects to our platform.  So you may see it report different resolutions on the Displays overview page, depending on the PC and the current resolution that it is or was using when the player software started.

I am not sure about the Philips SmartTV, but in the instructions here for installing Chrome Player for Windows (CAP), there is a section on "Disable Scaling on Windows", so maybe that will help:

https://help.risevision.com/user/player/chrome-app/chrome-player-windows?cid=f114ad26-949d-44b4-87e9...

If for some reason you are having problems setting or having the particular hardware use or report a particular resolution, I don't think I will be able to help with that since it sounds like it is hardware-specific.  Maybe somebody else in the Community has experience with the same monitor (Philips SmartTV) etc and know more about the configuration so you could create a post specifically on that topic.

When you create your presentation, you should start out by choosing the size of the presentation (resolution) from the Presentation settings and it will resize your workspace.  If you subsequently change the resolution in the presentation settings, it is not going to automatically resize all of the content within that presentation.  I am not sure if that was part of what you were asking, if not, my apologies.  You would have to resize everything manually according to the desired (and confirmed) resolution on your display.
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Frank

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Hi Alex,
Thanks for your reply. Disable Scaling on Windows was initially unchecked but I appreciate your advise to that.
I agree with you, the issue must be in the hardware settings in the Display Computer and maybe also in the TV settings but maybe I am missing something when setting up the presentation from a template. I couldn't find the solution until now even I spent a lot of time.

Maybe you have another idea when I tell you that the Display shows exactly what is shown in the Chrome Browser's tab that runs the Chrome Player, and this is the said fraction of the whole presentation dimention being the upper right corner only.
In a different posting with same issue that I found in the community I did read the advise from the answering RV Rep that the player doesn't resize the resolution. That's what I don't understand because what is causing the resolution change of the presentation if a full HD resolution is not shown as such in a Display that is configured to full HD 1920 x 1080px? The Display acts as the mirror of what is shown in the Chrome Browser Player tab and this is not the full presentation.

I just don't know anymore what setting to change, in the presentation, in the display's Computer and it's graphic card, in the TV or elswhere?

I even cannot change the resolution of a template in such a way that the full original design remains the same. If I change (reduce) the resolution of the template it reduces my workspace but cuts off parts of the original design (background) from the bottom and from the right sight of the background image from the template.

Br,
Frank
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Frank

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Hi Alex,
Problem solved!

The solution was this:
Since the Chrome WINDOWS App Player runs on a Laptop, one has to enter the screen resolution settings in the Laptop while the Display is connected to the Laptop via HDMI cable. In the The setting which of the two screens shall show what, the settings must be set to the second (external) screen being the Display only. So the external Display must become the Main Screen! In other words, the Laptop screen doesn't show anything anymore but the external Display everything. The Player does now recognize the Display max resolution and provides the presentation in its original resolution in full screen.

Since the latest TVs have several screen settings too, one has to check which of the TV screen settings provide the best presentation appearance on the Display. The Philips SmartTV has screen settings like Zoom, Super Zoom, Auto Fill, Wide Screen, 4:3 and Unscaled. Unscaled was the best setting in my case because all other settings cut off a part of the bottom or from a side of the presentation.

So you was right Alex, it was about the settings in the hardware (the Display Computer, and the TV-Display).

Maybe this helps someone else when running into the same or similar problem.

Br,
Frank