Preview or Web Page Widget problem

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Sorry a bit long -
Using the Web Page Widget for the same page at diff zoom & scroll settings on several Presentations, some are working in Preview, some are not. Our displays are scattered about the campus, I haven't had a chance yet to see if they are ok or not.
When adding the Widget to for example our Main_Left presentation, preview does not work at all, just a white screen, while on Main_Right it works fine.
Yesterday I tried the Widget on Main_Left, it failed so I removed it from the playlist & the Preview behaved normally, today trying & failing again I am left with just a white screen & no Preview.
This may be related or not, all presentations that I tried to add the Widget to & then removed it (mostly titled *_Left), that start with our Recycle1 video are not Previewing.  If I move the Recycle 1 vid to the 2nd slot, Preview does work. Other presentations (*_Right) that do contain the Widget and start with a different video, are working.
What did I mess up?
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pmortimer

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Posted 2 years ago

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Robb, Official Rep

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Hi there!

Looking at the Presentations in your Company that have the _Left in the title, I noticed that the majority of them are using a lot of instances of the Video Item. Any chance we can change those over to be Video Widgets instead of Items? I'd like to see if that could help this issue.

Also, can you give me the name of a Presentation with the Web Page that is working as expected?

Thanks!
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pmortimer

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I rebuilt the Playlist for the Main_Left presentation using all Video Widgets and it is displaying ok, and Preview works too. I checked most of our displays in person today, & as you suggested, the legacy Video Item seems to be the culprit since other presentations *_Left, made of many Video Items, are not displaying (or previewing).  
None of the Items were edited since they were originally posted but the Playlist order was shuffled recently, if that's enough to make playback fail.

However our Main_Right Presentation has the WebPage Widget, a Video Widget, many old Video Items, an old Image Item & is displaying & previewing properly.  
Is the difference because this Playlist has not been rearranged? (the Web Page widget replaced an old Weather gadget in the 1st slot of the Playlist)

I will spend next week adding Video Widgets to everything.  Thank you for the help!
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Robb, Official Rep

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Usually rearranging the Playback order won't cause something like this, but since that Video Item has been long deprecated, it may be causing some wonky behaviour. Replacing everything with the Video Widget sounds like it is correcting the issue so I would recommend keeping in that direction :)!

Thanks!