Preview does not work

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  • Updated 2 years ago
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Hi,

I am able to login to Risevision and edit a presentation. When I click on preview, it wont load. 
I get this page:

https://1drv.ms/i/s!AlrHh1dIsrFvg50vD495SrnYaFy5Rw

It works fine on my home PC. I tried incognito, chrome, firefox, ie and its the same. Any suggestions? 

Thank You!
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masjid alhuda

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Posted 2 years ago

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Robb, Official Rep

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Masjid,

Unfortunately that image is a bit blurry and hard to make out, but it looks like a custom 404 or redirect URL.

If it i working on your home PC, I bet the issue may be a network blockage to the appropriate pages you need to go to to access your Presentation. I would inquire with your network team to ensure that all the sites in the "What if I have a firewall/Proxy?" section on this page are accessible, as well as https://apps.risevision.com and http://rva.risevision.com.

Let us know how you make out!