presentations embedded in presentations suddenly not working

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  • Problem
  • Updated 4 years ago
  • Not a Problem
I have had two displays running flawlessly for months. The presentations on them are a simple layout which contains a placeholder showing a different presentation. I have users put their content into the different presentations, so they don't screw up the main ones layout. Just today, both display have stopped displaying content from the other presentation within their respective placeholders. Both have been restarted to no avail. Both display properly in previews, just not as actual displays. Since this has occurred on both displays at once, and the displays are displaying different presentations that just happen to be designed the same way, I am inclined to think its not a player or hardware issue, but some issue with risevision itself. Any clues?
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ICSU Technicians

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Posted 4 years ago

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Robb, Official Rep

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First thing I would recommend checking would be to ensure that the embedded Presentations are published, and that the Display Distribution has not changed, and they are both set to show on the appropriate Displays.

If you continue to have issues, can you post the ID to one of the Presentations that is having issues in here. You can find the Presentation ID in the URL when you are editing the Presentation.