Presentation within Presentation not loading on 1st loop

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  • Updated 4 years ago
  • Solved
Hi there ...

I have noticed a few posts about presentations within presentations not loading and I have the same problem, but what makes mine a little different is the presentation shows up in the 2nd loop.

So ...
  1. Base presentation loads
  2. Embedded presentation 1 (troubled one) doesn't load
  3. Embedded presentation 2 (good one) loads
  4. Loop Ends
  5. Embedded presentation 1 (troubled one) loads (?)
I am kind of at my wits end, so if anyone has encountered this, please through me a bone!

Thanks

Mike
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mikedumka

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Posted 4 years ago

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Neal

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Does the first embedded Presentation contain just videos?  Its possible that the videos didn't have time to load, so the next available item (the next Presentation) then played.  By the time that Presentation finished, the first video would have been loaded and thus the first embedded Presentation would play.

If this isn't the case, can you please provide the Presentation ID for the main Presentation so we can take a look?  You can get the ID by clicking on the Gears Icon when in the Editor.  In the window that appears, your ID will be listed at the bottom.

Thanks.
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Jay S

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Hi Neal, I'll jump in here for Mike.

There are 3 presentations embedded in a base presentation:

Base presentation: 4e16af70-331c-419a-b11a-e96b732a75a9

Weather (embedded - not working): c4f7bddd-bc11-4b20-bbd9-820412b74d98
(this is the one that does not load the first time, then is skipped completely on subsequent loops.)

News (embedded): f7f2d2f8-3756-4e40-a52c-c5173a6d4e07

Events (embedded): 4036ed58-17a3-41f0-8c29-4ca7031ff5e2

This has happened on 2 occasions with 2 different embedded presentations. The first time, the only way I could resolve was to create a new presentation to replace the bad embedded one, and manually copy, paste and position each placeholder, then re-add it to the base presentation. Then, a while later it happened again to a different embedded presentation. No videos are used in this example.

The only reason we want to embed presentations is so that we can have a fade transition between presentations. Any suggestions are appreciated.

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Neal

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When I look at the Presentation that is not working, it doesn't appear to exist any longer.  If you do a Preview of just it by itself, you'll see a message that it is not found.

Is there supposed to be a different Presentation in the Playlist?
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Jay S

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Sorry the ID did change. This is the correct ID for the embedded presentation that is not working:
512fc94d-d359-47e9-b041-0af2073ea7a3

The base presentation is still: 4e16af70-331c-419a-b11a-e96b732a75a9

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Neal

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I believe the problem is related to an issue we have recorded here. I made a copy of the Presentations and when I adjusted the Play Until Done Placeholder for the one that doesn't play to be ph10 and then saved/published the changes, the Presentation then showed up on the Display for me.

To make this correction, go to the non-working Presentation, and then click on the Gear Icon.  Change the Play Until Done Placeholder via the dropdown to be ph10 and then save all changes.  Publish when ready.

Thanks.
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Jay S

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That worked, thanks Neal!