Presentation will not save anything new I add under the classic editor, Help!?

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  • Updated 2 years ago
  • Not a Problem
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Presentation is under the classic editor and once I add anything new to it the image or whatever I try to add will not save, does anyone have any suggestions as to what I should do?
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RISE Bison

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Posted 2 years ago

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Robb, Official Rep

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Hi there!

I'm not having that same issue here with the classic editor. Can I ask you to try clearing your browser cache and see if that solves the issue?

Thanks!
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Ray Durkin

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Hi - that is an unusual issue for sure.   Can you please try logging in using an Incognito window and see if you have the same issue? To log in using an Incognito window in Google Chrome, find the three horizontal lines in the upper right corner of your browser and click on them. From the drop down menu, select 'New Incognito Window'. Now log in again and let me know if this resolves the issue for you.

I guess I should verify - you are using Google Chrome as your browser correct?  If not, before doing the above, please switch to using Chrome as your browser and see if that corrects the issue.
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Blake Freeman, Official Rep

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Hi Bison,

Just checking in here. Have you been able to resolve your problem with either Ray or Robb's suggestions? Thanks!
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Ryan Mashburn

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Hi. I have everything updated but now the editor is saying the widgets I have are not working with the classic editor. When I select the new editor I can't do anything (or nothing's showing). Do I have to re-download the video widgets again? 
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Robb, Official Rep

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Ryan,

It sounds like you may be using the Video Item instead of the Video Widget, and that is why it has issues in the new Editor.

Another thing you may want to try is to clear your browser cache and see if that does the trick. Let us know if that helps!