Presentation update problems

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  • Problem
  • Updated 3 years ago
  • Solved
I have a problem with the updates I've made on my presentation that won't show. I've tried restarting presentation/computer/name change/media player, tried different screens/media players and so on. 

Here is a walk trough of what I've done: Made presentation (couple of images), named it, saved it, added it to a schedule/player, saw that i forgot to add transition, made the update, saved it, went back to save/restart the schedule, didn't work, added a new image, same thing (didn't work). But what really boggles me is that every update i make shows and works in preview but not in the player? 

any idea why? and how to fix this issue? 


thanks =) 
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Adrian J.

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Posted 3 years ago

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Blake Freeman, Official Rep

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Good morning Adrian!

Are you publishing these presentations after making the changes? If you save, the preview will reflect the changes, but publishing is needed to see the actual displays update.

Let me know!
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Adrian J.

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I've also have had problem with updating the time of start/end that won't stick to the published presentation 
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Adrian J.

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and how do I make it publish? select display and save it? 

I just saw that i got an error massage on the display
"Display Errors:DateCode and Description06/30/15 3:31 PMThis display has been blocked and the block can last up to 3 hours. Click here for details on this error.
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Blake Freeman, Official Rep

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Adrian,

In the presentation, you'll want to change the status from revised to published, please see the screenshot below.

That block notice is from 6/30/2015, I would not worry about it unless you see it with a current date.

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Adrian J.

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aaah okok! so it can't be in "revised" mode? 

You've saved me from a lot of hair pulling Blake! thanks a lot!! 

I wish you and your team a really pleasant day =) 
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Adrian,

That is correct. If you leave it in the revised state, you will be able to preview the updated presentation, but it will not appear on your display until it is published.

Glad I could help!
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Alex Maudsley

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Thanks guys, this feed helped me out! Didn't realise you had to save and then publish.
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Glad to hear that Alex!