presentation showing continuous loading circle

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  • Problem
  • Updated 4 years ago
  • Not a Problem
My presentation is running through an android box. It was running fine all of yesterday and earlier today until the presentation froze. As in the moving gifs stopped moving, text scroller didn't work etc. I restarted the box and have run the rise player app as normal but it's showing the loading circle and isn't actually loading the presentation.
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Ahmed Khawaja

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Posted 4 years ago

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Ahmed Khawaja

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I created a new display for the presentation to run on and it has seemed to work, however still unsure of why it stopped working.
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Blake Freeman, Official Rep

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Ahmed,

That's a very strange problem. Should it recur, please provide your presentation ID and I'll take a look.

Thanks!