After months of working fine I came in this morning and noticed one of our presentations only shows up as a white screen. Other presentations work fine. I have rebooted the player and computer no luck. I have also tried to move the presentation to another player and the problem follows the presentation. What's weird is I can preview the presentation fine.
It happened to me once when I had presentation elements restricted to one specific display.
Nothing has changed... What do you mean by presentation elements?
Specific placeholders assigned to play on specific players. Check Placeholder's Distribution setting. Then check Presentation distribution setting.
What player it is, what's in that presentation? There were updates issued last week.
It for our call stats in our data center. The player is windows running the rise chrome player.
By asking 'what's in that presentation' I had in mind what type of content such as widgets/gadgets/flash/video etc. you have there. Maybe something is out of sync after the last update, some specific type of content cannot be played anymore. Try making a copy of it, and see if it would play.
Web page widget I'll try to recreate the presentation...
Even after creating a new presentation still only get a white screen when I publish it.
Hi Matthew, what operating system are you using? Can you also check your player version and Chrome version (you can find that information on the Display properties page towards the bottom)?