Presentation previews fine, only displays white on player

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  • Problem
  • Updated 3 years ago
After months of working fine I came in this morning and noticed one of our presentations only shows up as a white screen.  Other presentations work fine.  I have rebooted the player and computer no luck.  I have also tried to move the presentation to another player and the problem follows the presentation.  What's weird is I can preview the presentation fine.

Help!

Matt.
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Matthew Cosgrove

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Posted 3 years ago

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Darius - PRODO.us, Champion

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It happened to me once when I had presentation elements restricted to one specific display.
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Matthew Cosgrove

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Nothing has changed...  What do you mean by presentation elements?
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Darius - PRODO.us, Champion

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Specific placeholders assigned to play on specific players. Check Placeholder's Distribution setting. Then check Presentation distribution setting.
(Edited)
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Darius - PRODO.us, Champion

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What player it is, what's in that presentation? There were updates issued last week.
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Matthew Cosgrove

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It for our call stats in our data center.  The player is windows running the rise chrome player.
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Darius - PRODO.us, Champion

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By asking 'what's in that presentation' I had in mind what type of content such as widgets/gadgets/flash/video etc. you have there. Maybe something is out of sync after the last update, some specific type of content cannot be played anymore. Try making a copy of it, and see if it would play.
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Matthew Cosgrove

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Web page widget I'll try to recreate the presentation...
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Matthew Cosgrove

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Even after creating a new presentation still only get a white screen when I publish it.
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Alex Kolenoff

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Hi Matthew, what operating system are you using?  Can you also check your player version and Chrome version (you can find that information on the Display properties page towards the bottom)?
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Matthew Cosgrove

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I uninstalled the old player and followed the guide to configure the new player with application monitor and everything appears to be working again.
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Justin, Employee

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Matthew,

Glad you are back up and running. Let us know if you need anything else.

Justin