Presentation page not updating

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  • Problem
  • Updated 4 years ago
  • Solved
I'm trying to change a template that was installed a while back.  I've got a couple of issues I'm running up against.

1. I can't preview my changes until I copy the presentation and then save it.  This has resulted in many near miss attempts.  I tried deleting some of the files but they are still on the presentation list. 

2. Now that I have finally made the perfect presentation I can't find the file on the presentation page. Due to the fact that the presentation page stopped updating the files I tried renaming it but neither the most recent copy of copy of copy of, etc files are there nor are the renamed file. I also tried saving it as a template instead of a presentation.  No luck. 
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Posted 4 years ago

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roda signage

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Same problem; The presentation page doesn't show the changed names anymore or if it is published or not. I think the backup system of rise vision is not working properly anymore. So the screen contains an image (buffer)  of an old situation and doesn't get refreshed.
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XMedia Dubai

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I am also facing an issue .. only default content playing though the display is added to schedule with another content/presentation.
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Robb, Official Rep

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Hello everyone,

Thanks for bringing this issue to our attention. We discovered and corrected the issue, so you should be able to edit save both Presentations and Schedules alike now.

Please let us know if you continue to have issues, and we apologize for the inconvenience.
Thank you.  We got it up and running later that day.  Sorry to not have replied back sooner.  Very nice piece of software.  :)