Presentation not showing, just keeps loading

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  • Updated 1 year ago
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Currently my presentation is not loading.  All that happens is the loading circle which will go on forever.  I am using an android box with my rise vision player connected to a tv.  I've loaded the app on my phone and it works there, but with the android box, all it does is show an continuous loading circle.  
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Wil Chow

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Posted 1 year ago

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Ray Durkin

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Hi Will,

I'm curious - what type of Android box are you using?
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Wil Chow

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using a minix android box.
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William Oneal, Champion

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You might have to clear data on the app through the android settings. Sometimes webview will corrupt the data portion of the app and not the cache side of things. This means you will need to reload your settings but it should fix the issue.

Thanks
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Wil Chow

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thanks for the suggestion.  Just tried to clear data on the app but it still doesn't work.  the android box is a minix neo x-7.  Could it be the box?  I tried the presentation at home on my imedia android box and it works at home.
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William Oneal, Champion

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It could be. What version of OS are you running if its 4.4.4 and below then i suggest reseting the OS to fix webview. If its 5.0 and above i would go to play store and download the newest version of webview. If its the newest version then uninstall it and see if it works. 

Thanks.