Presentation not saving, publish greyed out

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  • Updated 2 years ago
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Hello,
I have a presentation (ID: 002c71ad-5ea2-4132-a531-84efdf0949e5) and I cannot save nor publish it anymore since the 20th of december 2016. No widgets have been added, just the regular changes like making text-changes. I have cleared the cookies and cache in my browser (google chrome) and my collegues have tried it on their pc's also (mac and windows pc's) but we all get the same "error" (we don't see an actual error)
I've searched for similar problems, but could not find a solution anywhere, so this is displayed when i open the console when trying to save:
"https://s3.amazonaws.com/widget-text/1.0.0/dist/locales/translation_en_us.json Failed to load resource: the server responded with a status of 404 (Not Found)"

Can somebody help trying to figure out what's wrong?
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Gerrit Deschuyteneer

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  • confused

Posted 2 years ago

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Darius - PRODO.us, Champion

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Have you tried simply making new presentation for that display?
I have not tried that, but i copied it, and i had the same problem, i'll try creating a new one.
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Darius - PRODO.us, Champion

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Gerrit,

Although, the reply was removed, but the publish button not coming alive sounds very similar to what I had some time before. Perhaps it was some weird account problem... I do not know because the problem went away after some time. You could try adding another account to your company, granting it rights and see if you can make changes then. Also, have you tried different browser?
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Robb, Official Rep

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Gerrit,

My apologies, I realized that as soon as I published, that while I can see the Save button, I could not see the Publish one. I removed my reply so it wasn't confusing. Sorry about that!
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Blake Freeman, Official Rep

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Hi Gerrit,

I'm definitely seeing an issue with this presentation. When I open it, it's almost as if it's locking up my browser tab completely.

The error message you're seeing in console is not causing this, that is a normal error. I'll look into this and get back to you when I have some answers.
Hey Blake,

thank you, i'm hoping you'll find something :-)
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Blake Freeman, Official Rep

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Gerrit,

I've narrowed it down to some content in the placeholder Berichten. Once I remove that placeholder I'm able to publish. I'll get back to you when I know exactly what is the cause.
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Blake Freeman, Official Rep

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Gerrit,

I have resolved this issue. The Text Widget named "Activiteiten" was causing the problem. I copied the content of the text widget, deleted it from your presentation, then added it back with the same text,and now you can save/publish. I'm not exactly sure what caused that, but I'm assuming it was some sort of custom formatting in the widget.

If you see it happen again let us know.
Hey Blake,
Thank you very much!! What a great service! I'll let you know if it should happen again, but I know where to start looking the next time it happens,
Greetings,
Gerrit