Presentation not loading in placeholder on display

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
Yesterday I swapped out the Video Folder Widget and put a Presentation in it's place. The Presentation uses the Video Widget and has 4 videos set in it. I used the Folder Widget to get things running, now we need more control and scheduling for the different videos so I switched it into a presentation.

When I set this up yesterday, I tested it and everything was working OK. I checked the displays and the videos were displaying.

Came in this morning and the videos were not displaying at all. I checked the Preview for both the main Menu presentation (That has the placeholder with the videos presentation) and the Video presentation and they both work OK, yet nothing shows on the displays.

I tried restarting the presentation and had the same result. If I remove the Presentation and go back to Video Folder widget, it works, Go back to the Presentation, doesn't work (Though still works in preview). Now I've got the Folder Widget running for now so we can have our promos on there. 

I need to get this running by Monday as we have a new new video schedule coming up and then more videos coming as well in the new few weeks that need scheduling.
Photo of Eric S.

Eric S.

  • 7,412 Points 5k badge 2x thumb
  • frustrated

Posted 3 years ago

  • 1
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Glen,

Can you please provide a link to the presentation in question? Thanks.
Photo of Eric S.

Eric S.

  • 7,412 Points 5k badge 2x thumb
I have already changed yesterday and todays presentation because it wasn't displaying anything.

Here is tomorrow's, I will be updating this later today though, along with the rest of them, to ensure content is being displayed this weekend.


* EDIT * Forgot to paste...
http://preview.risevision.com/Viewer.html?type=presentation&id=60b8f2a3-bf17-44c4-b691-1f3e01241...
(Edited)
Photo of Matthew Fisher

Matthew Fisher

  • 1,420 Points 1k badge 2x thumb
Hi, Glen.

You said that during your initial tests it looked okay?  I've put a copy of the presentation you linked on the department's collection of displays (3 of every supported platform) and the videos have all been playing.  I'll keep this running for the rest of the day and over the weekend to see if we can replicate and identify the problem, and will update this thread with anything I find.

Thanks,

Matthew
Photo of Matthew Fisher

Matthew Fisher

  • 1,420 Points 1k badge 2x thumb
No problem, Glen.

I've copied the presentation over that you just gave me.  I also verified that the embedded presentation specified in the central placeholder points to the presentation containing 5 video widgets.
It may be a bit early to tell, but all of the videos appear to be running with no problems.  I'll keep an eye on it and update with any information.

Thanks,

Matthew
Photo of Eric S.

Eric S.

  • 7,412 Points 5k badge 2x thumb
I loaded up the presentation again this morning (That machine has been sitting with no scheduled content since Friday) and the same issue was happening.

I duplicated the presentation and tested that, same issue. Started removing videos one by one and none of them would play. When I got to none, I added an Image and that displayed fine. Started to add the videos back one by one and they started to play again.

Tested on the live Display and it's playing the videos right now.

I'm going to set this Presentation for tomorrow as well and make sure it's playing when I arrive in the morning to see if this happens again.
Photo of Matthew Fisher

Matthew Fisher

  • 1,420 Points 1k badge 2x thumb
Glen,

There definitely appears to be some kind of a problem.  When I came in this morning, the videos were not playing (this was after a 3:00am reboot).   I've restarted the player so I can monitor with the debug console and will get additional diagnostic information from that.  Thank you for bringing this to our attention and I'll update this thread as I get more details and/or open an issue on git.

Thanks,

Matthew
Photo of Eric S.

Eric S.

  • 7,412 Points 5k badge 2x thumb
Since the multi video one I created this morning was working, I added the new videos and scheduled them to start tonight at 11:45pm and have the other ones stop.  It immediately starting playing the new videos on the screen!!! I double checked and they were all scheduled correctly.
Photo of Matthew Fisher

Matthew Fisher

  • 1,420 Points 1k badge 2x thumb
Glen,

I'll look into that at the same time.

Thanks,

Matthew