Presentation not displaying

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
We have a presentation loaded to a display connected to a new Amazon FireTV. We are using the My Rise Player app developed by Scott's Digital Signage. When we enter the Display ID on the FireTV, the company info doesn't load and we see no content. When we play the same presentation on a Windows PC, it works fine. Any ideas?
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UD Media Services

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  • confused

Posted 1 year ago

  • 1
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Robb, Official Rep

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I would suggest reaching out to support@scottsdigitalsignage.com to see if they can assist in this regard. They are the designers of the My Rise Player.

Let me know how you make out!
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UD Media Services

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Thank you Robb! I'll do that!