Presentation locking up on all displays

  • 1
  • Problem
  • Updated 2 years ago
  • Not a Problem
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Sometime this morning our presentation started locking up on all 3 of our displays.  If I reboot them it will usually work for 5 or 10 minutes then the twitter feed, clock widget and and picture show all freeze.  Is it possible there is an issue with the service? The displays are all cenique players with Ethernet and are having no network issues.
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Tim Schmidt

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Posted 2 years ago

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Blake Freeman, Official Rep

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Hi Tim,

Our Cenique players are running normally. Could you please contact support@cenique.com for some more help?

Thanks!
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Robb, Official Rep

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Tim,

Taking a quick look at your Company, it looks like the Main Office Cenique Player is on an older version of Cenique player, you should ask them to update that for you. it is reporting the browser as Safari 4.0, and that means that it is on an older version. You can read more about that here.

Also, we no longer support the Twitter Gadget for the reasons listed here, and I see you are using the deprecated Photo Album Widget. I would suggest switching to using the Image Widget as the last I checked, the Image Widget works great on Cenique Players!

Thanks!
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Tim Schmidt

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Thanks Robb,

I am working with Cenique on getting that updated and they suggested recreating the presentations with the new editor.
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Robb, Official Rep

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That's a great suggestion :)!
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Nhor Chan

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Phnom Penh
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Robb, Official Rep

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Hi there Nhor,

Did you have a question?