Presentation keeps sticking on a slide

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  • Updated 2 years ago
  • Not a Problem
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Our slide show keeps freezing.  We can reboot the player and it will work for a while.  We are using a Cenique media player. Player Version is RisePlayer 2.7.  The player is set to reboot everyday.  This has been very problematic and the issue seemed to start about 4-5 weeks ago.  We have tried re-saving the presentation and re-publishing it, but it has not helped the issue.
Any ideas?
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Posted 2 years ago

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Robb, Official Rep

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Hi there,

There have been some significant updates to the Cenique Player, that I think may solve the issue here. They are up to version 4.1, so I think you would benefit greatly by upgrading.

I would suggest reaching out to them at support@cenique.com, and let them know that you want to upgrade your device. They will require your MAC address or serial number from the device to perform the upgrade.

Let us know how you make out!
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Thank you!
  I will reach out to them.
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Thanks Robb,
After the update the slide show seems to be playing without issue.  Appreciate the help!