Presentation going black

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  • Updated 1 year ago
I have had a display up and running for about 3 months now. It has given us nothing but problems. We are always resetting it and restarting it. We are using the firestick with Rise Player and the presentation will play fine then screen goes black and eventually it just cuts off. My question is this...I went to embedded presentations to make it so I could have a bottom bar with date/time/logo in it on all presentation slides. Is there a better way? Should I go to separate presentations? I need this board running 24/7 without little to no issue as I do not have time to be running back and forth resetting it. If I go to separate presentations is there a way to have a stable bar at the bottom that is there always?
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Wayne Williams

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Posted 1 year ago

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Mike Thomas

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Hello Wayne,

Thanks for your post. As you may know, we don't support the use of the Amazon Fire TV stick product or the Rise Player application. If you are having issues with it, I would recommend contacting the support team at Scott's Digital Signage - They have a great team over there and are very responsive to their customers. 

Of course, I would like to suggest using the Rise Player on Windows or Ubuntu, both platforms we do support. Specifically Windows 10 and 7 (tho support for 7 will end at on Jan 1, 2018) and Ubuntu 14 (tho soon we will be supporting Ubuntu 16). 

Also, other members of our forum here may be able to assist. 

Mike Thomas