Presentation and Preview all white

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  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
Searched the community, and it seems most people having this problem are using Dropbox. We're using Risevision storage, and are having the same problem.

Haven't changed anything on the presentation, when previewed (in Chrome, cleared cache), it's all white. Same with the display that it's published on. I've reset the player, and verified that the .jpg's that are linked in the presentation are still there.


Sample jpg from storage: https://storage.googleapis.com/risemedialibrary-b7dbad81-2764-4ebf-a141-035d4419a7ad/Exhibit%20image...
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DougD

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Posted 3 years ago

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Blake Freeman, Official Rep

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DougD,

Thanks for the heads up. A few users have reported this issue and it's currently under investigation. I'll get back to you when we have some more information.
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Blake Freeman, Official Rep

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DougD,

We've released a fix for this issue. Your presentations should be appearing normally now.
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DougD

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Just verified the fix, all is well, thank you!