Please advise - Installation finishing after every reboot or is that normal startup?

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  • Updated 3 years ago
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Each time I reboot a display it looks like the client installation is finishing. Is this part of the normal startup process. A white box displays and runs through some tasks then the display starts. Is this normal or should it go straight into the display? Thanks, -Reed
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Reed Martin

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Posted 3 years ago

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RV News

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Hi!

Yes, it is part of the normal startup process.

'The reason the installer runs on every reboot is to check the network and make sure all is well, as well as check for any updates or fixes to the installer itself, the Rise Cache, the Player, etc.'
(Edited)
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Robert Bisconti

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Sometimes mine gets stuck after a reboot and then I get a WINNSI.DLL error if I reboot the unit. It forces me to have to reinstall the player to fix it.
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Robb, Official Rep

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Sorry to hear you're running into this issue Robert.

The best thing to do would be to go to Start -> All Programs -> Rise Vision, and run the Uninstall Rise Player action. 

Once you have done that, go to C:\Users\%username%\AppData\Local\ and delete the rvplayer folder, and then empty it from your recycle bin.

Once you have done that, reinstall the Player from a newly downloaded installation file from here, and you should be good to go.

Let me know how it goes!
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Robert Bisconti

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This seems to have resolved the issue. Thank you! Wish the uninstaller could delete the AppData directory though.
(Edited)
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HSuarez

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Hi Robert,
Thanks for the notice!
About the AppData directory, it's part of Windows and other applications/programs also use it like Microsoft Word's templates.
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Ashleigh

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Hi Robert,

Just letting you know that we have released a new version of installer that has fixed and resolved the issue you were experiencing.

Thanks!

Ashleigh
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AdGators AdGators

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Hi, in part with this question.
Is their a tag that allows for the executable to be started without Adding itself to the Startup Folder every time? At the present moment, adding --unattended to the end of my executable command always re-adds the file to the Windows Startup folder, which I don't want it to do.
Thanks,
Joe Krichner