Player won't play video - looking for a setting

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  • Problem
  • Updated 3 years ago
  • Not a Problem
To be clear.  I am fairly sure this is not a Rise problem.  At least I don't think so.  I am looking for a setting I think that at some levels allows videos to play or not.  I have 2 PCs, both are newly built.  One is an economy build.  It plays videos very well.  The other, a little better machine will not play videos at all, but only through the Rise Player.  It will play them when simply played on the machine.  Any idea what I should be looking for?  There must be a setting a some place.  
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tony

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Posted 3 years ago

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Robb, Official Rep

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Tony,

When you look at the Rise Cache folder, is there anything in the cache on the machine that is not playing videos?
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tony

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It was odd, still don't know what was wrong but deleted Chrome and Rise Player and reinstalled both and it worked.  ???
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That's weird. I don't know the issue, but I'm glad it's corrected :)