player not loading videos

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  • Problem
  • Updated 3 years ago
  • Not a Problem
Good day, I am having issues with video playback, Videos are not loading at all on the player, The player is a minix x7 Android player, The android video widget doesnt work either, I hope there is a solution for this as we are frustrated with our current digital signgage solution provider and want to switch to Risevision because of its simplicity and support, we had already invested in minix players and are not in a position to invest in new players. I hope there is something that can be done about this. 
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Naledi Magowe

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Posted 3 years ago

  • 1
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William Oneal, Champion

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You need to use either webm or MP4. Depending on the device it's usually one or the other. Also be sure your naming is simple. I have seen some with extra periods and spaces. In android that's sometimes an issue so it's best to have a simple name to the video file. Also if you converting I use either handbrake or miro to do the job. Thanks.
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Robb, Official Rep

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Thanks William!

Naledi, let us know how you make out!