player crashes and software disappears

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  • Problem
  • Updated 1 year ago
  • Solved
We have 3 displays running for almost 2 years. But all of a sudden the last few days the rise vision app is completely removed after a restart. First with 1 display. But as of today on 2 displays. If I re-install, everything is ok again until reboot. Then the player has uninstalled itself again (Windows 10 home). I mean really disappeared without a trace. All other software is still there and keeps running (teamviewer).
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A Genebek

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  • frustrated

Posted 1 year ago

  • 3
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Robb, Official Rep

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Official Response
Hi there everybody!

We have released a new Player version: RisePlayerElectron 2017.10.16.19.40, which includes a fix for the issue where Player doesn't autostart. That will be rolling out to all Displays over the next few days. 

We are still investigating the scenario where Rise Player is removed and will provide updates as we learn more.

Thanks!