Play until done, and duration value

  • 1
  • Question
  • Updated 3 years ago
I'm having trouble getting "play until done" to work.

 I've built a presentation which includes the RSS gadget, and set that placeholder as the "play until done" placeholder in presentation settings.  I've embedded the presentation in another, and set the placeholder duration to "play until done."    No matter what I do, the "duration" value of the resulting presentation (set in the schedule) rules-- it does not play until done..  at all.  How should that duration value be set?   Thanks!  
Photo of TU Dance

TU Dance

  • 70 Points

Posted 3 years ago

  • 1
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
Hi TU Dance,

I am not sure if Play Until Done may not work best for this, it may be best to find out how many seconds you need for the RSS.

Example: If the RSS feed has 10 queued items to cycle through, with each item to hold at 10 seconds each and you'd like to show the RSS on the first play before cycling into another item, it may be best to set the RSS gadget at 100 seconds instead of PUD.  


Hannah | Community Success | Priority Support
Photo of rcruse

rcruse

  • 3,268 Points 3k badge 2x thumb
TU Dance,

If you search the threads, you'll find numerous questions and suggestions over the past year about this issue.

I ran into this issue in particular when it came to playing a single video in a presentation. It' s a similar issue to yours in that the PUD of a placeholder is 'over-ruled' by the duration of the presentation that contains it.

So in my case, the video stops at index "X" when the presentation ends, and then when the presentation comes up the next time in the queue, it starts at index "X" and begins playback. And this index "X" is not the actual beginning or end of the video, but a spot in the middle of the video's playback.

After over a year of asking questions on the board, I now believe this issue will not be addressed. I could never quite convince the RV support reps as a whole that this was an issue that needed to be fixed, nor convince them that their suggestions/workarounds, while sometimes helpful,  didn't actually fix the problem. We now just tell our clients that our digital signage system can't play videos.

Robert
(Edited)
Photo of Darius - PRODO.us

Darius - PRODO.us, Champion

  • 26,850 Points 20k badge 2x thumb
rcruse,

It is hard to understand how exactly you have set up your presentation/s, but have you tried instead of PUD set the actual video length before that placeholder moves to playing another item from the list.

I have something like that here: http://preview.risevision.com/Viewer.html?type=presentation&id=444eb38d-bcdf-46a9-a005-416419ab4...

Also, based on each video length, I set time for items from the placeholder below, so they appear perfectly synchronized with the videos above.

Again, I am not sure how you like setting up your presentations, but maybe that would give you some ideas for workaround or different approach. I think it is a shame that you do not play videos because they do work and make presentations much more dynamic.
Photo of rcruse

rcruse

  • 3,268 Points 3k badge 2x thumb
Hi Darius,

Yes, it is a shame that we can't offer video playback. We really wanted to, but for our environment, video playback just didn't work well enough to employ.

As this has already been discussed 'to death' and I don't have the heart to begin this battle again, I'll refer you to just one of the threads where I discussed this issue. (It is long and contains other info too, but I don't want to have to type all that again.)

https://community.risevision.com/rise_vision_inc/topics/is-there-a-play-until-done-selection-for-the...
Photo of Darius - PRODO.us

Darius - PRODO.us, Champion

  • 26,850 Points 20k badge 2x thumb
rcruse,

I really do not want to upset you. I am trying to learn when this problem occurs.
I put this together and PUD for video seems to be working fine (video and image widgets rotating inside a placeholder): http://preview.risevision.com/Viewer.html?type=presentation&id=1d8bd27c-e04f-4b5c-a2a4-33e6ba348...

This is how I like things done. Now I know many like rotating placeholders in a schedule list. is this what you are doing? because when I tried this, my video went out of sync and I experienced the similar problem as you described. In schedule i was not able to assign PUD to video presentation, only set time, and that did not work well at all. Schedule problem: http://preview.risevision.com/Viewer.html?type=schedule&id=312b4d8f-3a10-41ef-9dd8-67e563d1dc10

Then I tried what i usually do not even do. I placed two presentation items in rotation within the same placeholder. What happened is that image presentation played only once, and video (set to PUD) presentation just kept looping after that. That is not good...

Now I try to understand why in my presentation 3 different videos set to specific play time perform just fine. I even synchronized them with another placeholder containing 3 items. Crazy.
Photo of rcruse

rcruse

  • 3,268 Points 3k badge 2x thumb
When we initially talked with our departments about using video in their presentations, what the departments all requested was very simple (or so I assumed.)

They wanted a single video to play in its own presentation, from the beginning  of the video to the end of the video, then move on to the next presentation in the schedule queue.

When that single video presentation's next iteration comes up, they again want the video to start at the beginning and play until the end of the video, then again move on to the next presentation in the schedule queue. Repeat ...

But when you give the presentation a duration in the schedule tab, that presentation's duration always overrides the PUD of that single video placeholder.

So if the video inside this single video presentation is 240 seconds, for example, even if you set the presentation duration for that single video presentation to 240 seconds, the start and stop times of the video and the presentation don't stay 'in sync'.  And after a few iterations of this single video presentation in the schedule queue, the video start and end index will begin to drift.

Because of this behavior, the actual video playback always starts at the index position it was at the last time its own 'containing' presentation ended. So after a few plays of the presentation in the schedule, the video playing inside will begin and end at 'staggered' index positions, not the beginning or end of the video.

(For example, after only a few iterations the video will begin playback instead near the end of the video, restart at the beginning then play until half way through, then stop again ... only to start playing again at that 'mid' index point the next time this single video presentation plays ... I don't know how to explain this better ...)

My only suggestion to fix this was to have a way to force the video to begin playback at index 0 each time. That way you could at least guarantee that the video started at the beginning each time it played in the presentation. THEN you could match the video and presentation's duration close enough to be useful, although with perhaps a little 'dead air' after the video ends playing, since both durations will never match exactly.

But that's a small problem I could live with. A second or two of 'dead air' after the video completes playback would be acceptable, as I could at least guarantee a complete play through of the video each time it plays in this single video presentation while in a schedule. This would make video usable for us.

But that fix, as far as I know, hasn't been considered, and nothing else has worked to resolve this. Therefore, we tell our clients that we can't play video with our digital signage system.

Whew .....

Robert
(Edited)
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
My only suggestion to fix this was to have a way to force the video to begin playback at index 0 each time.
Robert,

Thanks for the input. I wanted to let you know that our Content team is currently looking at the viability of this. We would like to include an option within the widget to allow Videos to start at 0 each time that they are played. I'm not certain of the viability or intricacy of this, but it is something that is under consideration.
Photo of Joyce Vogt

Joyce Vogt

  • 334 Points 250 badge 2x thumb
Hello.  I would love an update on the status of this issue with "Play Until Done."  We are building HTML apps that feed variable data that needs to use the PUD feature because the data varies the length of the app.  Has this been resolved?  I understand this discussion is about video playback, but we have had similar issues with HTML content when choosing PUD.  Thank you in advance for your expertise!
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
Hi Joyce,
Based on my understanding of this, this response could be relevant to you: https://community.risevision.com/rise...
Photo of Alan Clayton

Alan Clayton, Official Rep

  • 8,788 Points 5k badge 2x thumb
Separate topic.

Please reference the new conversation here: How do I incorporate PUD into my custom Widget?
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
Hi Joyce,

Edit for clarity: We have had some changes to how the RSS gadget works (the newer version is the RSS Widget) since this thread was posted. But I've posted your question back to the team here. Thanks,

Hannah
(Edited)