Placeholder content disappeared from editor, still shows on preview.

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  • Problem
  • Updated 4 years ago
  • Solved
I created a black bar using a placeholder with black background. It was working fine for probably half a day then disappeared from editor. This would not be a problem in general, but it is still showing on preview screen (this presentation is not yet set to a tv). Now I have a black bar that cannot be deleted or moved because I cannot see it in editor, but it shows up in preview. It is just stuck there.

I attempted to make a copy of the presentation to see if it showed on the new one, but that did not work. Still gone, still showing on preview.

It is not stuck behind something, because it is in front of a translucent background, so nothing to go behind.

Not sure what to attempt next, hoping to not have to restart the whole thing.

Thanks for any help!
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Brittney

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Posted 4 years ago

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Blake Freeman, Official Rep

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Hi Brittney,

It looks like ph4 is still set as visible, and it has a black background, but no content. If you select ph4 from your placeholder menu, you can either set it to invisible, remove it from all displays, or change the color.
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Brittney

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I had honestly never even noticed the drop down menu.

I ended up having to trick it a bit. At first I tried deleting it, then making it invisible. When those failed I added content (bulletin note) then deleted it, that worked.

I really appreciate your help!