Photo Widget gets stuck

  • 1
  • Question
  • Updated 3 years ago
  • Answered
 I'm using the Photo Widget with rise vision storage. Every time I load a file of about 20 pictures it flips to the second picture and then freezes.  I have try it numerous time and even tried it with different pictures and it always stick on the 2nd or 3rd picture  
Photo of david wood

david wood

  • 70 Points

Posted 3 years ago

  • 1
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
Hi David,
Is the issue on preview or on the live Display? I've also noticed that the Displays on your account may need to be upgraded as well. I sent a separate in-app message and email through to you directly moving forwards.

Thanks
Hannah
Photo of David Wood Jr

David Wood Jr

  • 60 Points
It is on both the preview and display
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
Which presentation are you current'y working on? I can only see one presentation with the Image Widget (Copy of Education Portrait) but it has a Placeholder with three Image Widgets linking to a single image each.  If you are linking to a folder, you can use the Image Widget but make sure to select the folder option.
(Edited)
Photo of Box Office

Box Office

  • 70 Points
I am having the exact same issue.   Very simple presentation of just an image widget showing two folders of images.   It will load two or three images and then freeze.   The images are coming from Rise Storage.  
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
It looks like you are using either the MyRisePlayer for Android or the Cenique.  Can you please confirm?

If you are using the MyRisePlayer, make sure to upgrade to 5.4 and try the device webview and not the chrome webview as this should resolve the Image Widget freezing issue.  That was the latest update from the developer, Scotts Digital Signage.  I'd recommend getting in touch with their support (support@scottsdigitalsignage.com) if that does not resolve the issue.
Photo of Box Office

Box Office

  • 70 Points
I am using the Android version as I'm running off a FireTv Stick.  
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
Thanks - if the above doesn't work (it was the last comment sent through about a similar issue with the Image Folder Widget freezing), I've recommend getting in touch with the developer support@scottsdigitalsignage.com