Photo Feed Widget Issue

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Hi,

I came into the school today to see that all our displays that use the photo feed widget (photo slideshow) were not working.  Photos are not displaying in either the player or preview and when I go into the Rise Vision designer the page hangs and eventually stops at an error message "account.testinseconds.com took too long to respond".  Any help you could provide would be appreciated.

Thanks, John
Photo of John Walsh

John Walsh

  • 286 Points 250 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Robb

Robb, Official Rep

  • 76,676 Points 50k badge 2x thumb
Hi there John!

I reached out to the Developer of this Widget and they reported issues with their server where the Widgets are located this morning. They said that all has been corrected, and looking at your Presentations, it looks like they are working now. Can you confirm all is good for you over there?

Thanks!
Photo of John Walsh

John Walsh

  • 286 Points 250 badge 2x thumb
Yep, things are working again, Thanks!