part of presentation goes blank after 5:07 any one else with this issuse

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  • Updated 2 years ago
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I have recently had a clients presentation go blank start going blank and i fiugured that it happens roughly after between 5:00-5:10 minutes i have  rebuilt the presentation, cleared the cache, and everything else i can think of i sell ad space off this screen so if i could get a response ASAP thaks in advance.
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Tvio Signage

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Posted 3 years ago

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HSuarez

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Hi Jeff,
Could you send through your client's presentation preview link, if sharing on the forum is an issue you can send through support@risevision.com
The presentation going blank could be due to a number of reasons - for example, Storage being expired, the media assets links no longer working or it could be a scheduling issue with the Placeholder. We won't know until we look into their account and presentation.

Thanks

Hannah
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Tvio Signage

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Sorry for the delay in replying But i have figure out it was the signage app we were using.
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Robb, Official Rep

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Glad to hear you figured it out!