Outage Notice - Rise Linux Player.

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  • Updated 3 years ago
  • Solved
We want to let our community know that at this time, Rise Player for Linux is not functioning normally. You will be unable to install or launch the Rise Player in Linux until this is rectified. As an alternative, you can use our Chrome App until a solution is reached.

I'll keep the community up to date as the situation evolves.
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Blake Freeman, Official Rep

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Posted 3 years ago

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Sterling Drug

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This reply was created from a merged topic originally titled Linux installer broken?.

Installer script (rvplayer-installer.sh) returning bad interpreter: No such file or directory.
I have been using this installer script since 9/14/15, installing it on Ubuntu 14.X, Lubuntu 14.X and Elementary OS Freya without a single problem up until this morning. Let my sign run overnight, only had a desktop showing this morning, RiseVision player would not start, could not reinstall after fresh installer script was downloaded, reinstalled OS multiple times already today, installer still will not fire correctly. Has there been some kind of update in the past 24 hours?
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Timothy Hall

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This reply was created from a merged topic originally titled Downloading player on Ubuntu 14.04 - "ERROR 400: Bad Request".

Hi all,

I'm new to Rise Vision, and relatively new to Linux.  I would like to test the player app out on my hardware (a basic setup of Intel NUC5i3) running Ubuntu 14.04 64-bit

I set up an account and have downloaded the shell script to download the player application but I seem to get an "ERROR 400: Bad Request".  See below:

user@test-PC:~/Downloads$ ./rvplayer-installer.sh

Rise Vision Player Installer ver.2015.09.16.17.00
reset CLAIM_ID

***************************************************************************
** Warning ****************************************************************
***************************************************************************
The Rise Vision Player is best run on a dedicated digital signage appliance.
Every time you start the computer it is installed on it will automatically
begin showing it's assigned Presentations, which will drive you nuts if
this is your personal computer. If you just want to check out Presentations,
the best way to do that is to Preview them in your browser from the
Presentation editor. Otherwise if you still want to install on this computer
please read and accept our Terms of Service and Privacy
(http://rvauser.appspot.com/RiseVisionTermsofServiceandPrivacy.html)
and proceed with your installation. Please note that if you are running the
Chrome browser it will be closed to complete the installation.
***************************************************************************

Do you agree with the Terms of Service and Privacy (y/n)?y
Terms accepted.
Checking for updates...
http://install-versions.risevision.com/remote-components-lnx-64.cfg

--2015-09-17 13:25:00-- http://install-versions.risevision.com/remote-components-lnx-64.cfg
Resolving install-versions.risevision.com (install-versions.risevision.com)... 74.125.22.128, 2607:f8b0:400d:c03::80
Connecting to install-versions.risevision.com (install-versions.risevision.com)|74.125.22.128|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 1026 (1.0K) [binary/octet-stream]
Saving to: ‘STDOUT’

100%[======================================>] 1,026 --.-K/s in 0s

2015-09-17 13:25:00 (204 MB/s) - written to stdout [1026/1026]

ForceStable=false
LatestRolloutPercent=10
InstallerVersion=2015.09.16.17.00
InstallerURL=http://install-versions.risevision.com/rvplayer-installer.sh

BrowserVersionStable=44.0.2403.157
BrowserVersionLatest=44.0.2403.157

BrowserURLStable=http://install-versions.risevision.com/chrome-linux-64.zip
BrowserURLLatest=http://install-versions.risevision.com/chrome-linux-64.zip

CacheVersionStable=2015.08.26.12.00
CacheVersionLatest=2015.08.26.12.00

CacheURLStable=http://install-versions.risevision.com/RiseCache.zip
CacheURLLatest=http://install-versions.risevision.com/RiseCache.zip

JavaVersionStable=7.80
JavaVersionLatest=7.80

JavaURLStable=http://install-versions.risevision.com/jre-7u80-linux-64.zip
JavaURLLatest=http://install-versions.risevision.com/jre-7u80-linux-64.zip

PlayerVersionStable=2015.09.16.17.00
PlayerVersionLatest=2015.09.16.17.00

PlayerURLStable=http://install-versions.risevision.com/RisePlayer.zip
PlayerURLLatest=http://install-versions.risevision.com/RisePlayer.zip
: integer expression expected 268: [: 10
Setting stable version
/home/user/Downloads/rvplayer-installer.sh
Downloading...
--2015-09-17 13:25:00-- http://install-versions.risevision.com/rvplayer-installer.sh%0D
Resolving install-versions.risevision.com (install-versions.risevision.com)... 74.125.22.128, 2607:f8b0:400d:c03::80
Connecting to install-versions.risevision.com (install-versions.risevision.com)|74.125.22.128|:80... connected.
HTTP request sent, awaiting response... 400 Bad Request
2015-09-17 13:25:00 ERROR 400: Bad Request.

Installer download failed
Rise Vision Player is NOT installed.
Can anyone assist here - not sure what's causing this failure and/or how to fix it.

Thanks,
Tim
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Matthew Fisher

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The issue with the Linux installer has been resolved.  If you have downloaded a version that does not work, please download the fixed version from the same URL:  http://install-versions.risevision.com/rvplayer-installer.sh

If you have an existing installation of the Native Player for Linux that can no longer be launched (and rebooting the computer does not help).  Please follow the steps outlined below (run from a terminal window).

0)  Confirm that you're running Ubuntu 14.04 (later versions will probably work, but are unsupported).  This can be verified by typing the following command:
     lsb_release -r

1)  Make a note of the case-sensitive Display ID (if you don't already know it) from the output of the following command:
      grep displayid ~/rvplayer/RiseDisplayNetworkII.ini

2a)  Kill off any running player components.  There are two ways to do this.  If you know that there are no other java processes running, type the following command AS THE SAME USER as the player runs under:
       killall java
2b)  If you think that there are other java processes running on this system, type the following commands:
       ps ax | grep java | grep Rise

       The output of that command will either be nothing (no Player processes are running) or something like:
       3360 ?        Sl     0:04 java -jar /home/rise/rvplayer/RiseCache/RiseCache.jar
       3365 ?        Sl     0:00 java -jar /home/rise/rvplayer/RisePlayer.jar

       Those numbers can vary, but you'll type the following based on the numbers in YOUR first column.  The commands that follow are based on the numbers above:
       kill 3360
       kill 3365

3)  Delete the native player installation.
     rm -rf ~/rvplayer

4)  Delete any startup entries for Native or Chrome app player:
     rm ~/.config/autostart/rvplayer.desktop
     rm ~/.config/autostart/chrome-mfpgpdablffhbfofnhlpgmokokbahooi*.desktop

5)  Download and run the installer again (be sure to say yes to running at system startup if that's what you want)
     wget http://install-versions.risevision.com/rvplayer-installer.sh
     chmod +x ./rvplayer-installer.sh
     ./rvplayer-installer.sh

6)  Assign the same display ID you had before.

Thanks,

Matthew
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Sterling Drug

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Tried installing player on a fresh install this morning, getting a 503 error trying to download the player.

EDIT: Still trying, looks like it is partially downloading now, getting stuck @ 62%, then the connection closes, reopens a connection for chrome-linux.zip and times out again, download/install fails.
(Edited)
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Sterling Drug

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Looks like it is back up. Great work!
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Matthew Fisher

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Glad it worked for you.  I just did another successful install here as well, but if you have any further issues, definitely let us know.

Thanks,

Matthew
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mikefinnell

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I've tried installing two freshly installed media players (Ubuntu 14.04), the install seems to complete successfully but then...nothing.  Doesn't open the player and I can't manually start it either.  I've got nine units I need to get up and running today.


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Matthew Fisher

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Mike,

We just spoke in intercom, but just so there's a followup for the rest of the community:

If the installation had ever been run with sudo (elevated privileges), subsequent installations can fail because the script is unable to write a file to the startup folder.
A rather heavy-handed fix can be applied by running the following commands in a terminal window (logged in as the user that will run the player software):

whoami

(make a note of the resulting output, and in the following command, replace every instance of "rise" (without the quotes) with what you noted)

sudo chown -R rise.rise /home/rise

Once complete, execute the steps (0 - 6) above.

Thanks,

Matthew