Old project from deleted account wont stop loading on the display

  • 1
  • Problem
  • Updated 4 years ago
  • In Progress
I recently had an account deleted that was a primary account for rise. I have a new account and im trying to get the displays connected but every time I run the player on the displays, its trying to display the old presentation. Im trying to link the display Id from the new account but every time I start up the player it never gives me the option to enter the new display ID. Ive deleted and re installed the player several times but it keeps trying to display my old projects even though the account is no longer there.
Photo of A Combs

A Combs

  • 484 Points 250 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
A Combs,

Are you using the native player, or the Chrome App Player?