Old News on Rise Display network

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
The news feed on the Rise display network is showing old news.  I know it's going away soon, but I also know these people are paying a premium to be on it.  
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tony

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Posted 3 years ago

  • 1
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Blake Freeman, Official Rep

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tony,

This is something we are currently investigating with Reuters.
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tony

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Thank you.  I was going to check the update interval on the customer news feed, but the one that is giving old news is coded into the presentation on a ticker...the way they used to do them.  
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tony

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How are we coming with this?  Last time the marketing director of the complaining customer called me.  Today it was the owner.  Is it really that hard to fix?  When it's time to convert, they will not if the bad service continues.  ...they are a company that knows a lot of people in larger companies (pharmaceutical).  Hopefully this is rectified soon.  
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Robb, Official Rep

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Tony,

I apologize for the delay. We have been in contact with Reuters to get the issue resolved, and we have escalated the issue internally to get all hands on deck to see what we can do to get it corrected.

We will update this conversation once we have more news.
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tony

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Thank you
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Blake Freeman, Official Rep

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tony,

This has been corrected.
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tony

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Thank you.
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tony

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Thank you.