Offline Conditions

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I've been looking at the Core API and one of the returned parameters from core.display.list is "onlineStatus." I have been trying to test it by unplugging the internet on one of our boxes, but for now, it's still showing it's online. So my question is... what is checking to see if a box is online, and how often does it check?

Photo of Stephen Garrett

Stephen Garrett, Champion

  • 2,674 Points 2k badge 2x thumb

Posted 3 years ago

  • 1
Photo of Alexey

Alexey, Employee

  • 550 Points 500 badge 2x thumb
Official Response
Hi Stephen,

The online/offline detection mechanism we use relies on external systems (Google Channels) that sometimes do not report the status to us correctly, as a result we may show a display as "online" in our system for up to 30 minutes after it physically disconnects.