new upload not showing up on presentation

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  • Problem
  • Updated 1 year ago
  • Not a Problem
I'm using .PSD to create images for presentations. When I make a change & re-upload the file under the same name the image does not reflect any changes that I've made. I tried changing the name on the file and uploading and it seems to work but am just wondering if there is a faster route as this is rather inconvenient for me. Is anyone else having this issue? 
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Courtney Milliken

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Posted 1 year ago

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Darius -, Champion

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It doe not work in preview, right? The browser is caching files. If the file name is the same, then browser assumes this is the same file and does not download it... browser just trying to be efficient. You can clear the cache, but that does not make the job any faster. I might try to tell your browser to not save files from this specific webpage or all the pages for that matter. Try opening previews in incognito mode maybe that will help.

Typically, I am using test player when crating new presentations. After I re-uploaded images I hit Publish presentation or Save Schedule. This re-loads presentation and content is updated.