New Rise Vision Installer Released

  • 4
  • Announcement
  • Updated 3 years ago
  • (Edited)
A new release of the Rise Vision Installer for Windows 7+ and Ubuntu 14.04 LTS is now available for download.

Download the Ubuntu 14.04 LTS 64 bit Installer.

Download the Windows 7+ 32 bit or 64 bit Installer.

New features have been added to make it easier for you to configure your Player:

1. Optimization of your media player configuration for 24/7 digital signage playback.

2. Network communication testing on installation to make sure that we can reach Rise Vision servers.

3. Error monitoring and reporting to help us continuously improve reliability.

4. Edit your Display ID.

In Windows, go to the Start Menu and search for "Edit Rise Vision Player Configuration".

In Linux, search for "Edit Rise Vision Player Configuration".

Once edited, save and search for "Restart Rise Vision Player" to restart the Player with the changes.

5. Restart the Player.

In Windows, go to the Start Menu and search for "Restart Rise Vision Player".

In Linux, search for "Restart Rise Vision Player".

6. Stop the Player.

In Windows, go to the Start Menu and search for "Stop Rise Vision Player".

In Linux, search for "Stop Rise Vision Player".

7. Uninstall the Player.

In Windows, go to the Start Menu and search for "Uninstall Rise Vision Player".

In Linux, search for "Uninstall Rise Vision Player".

To access the Edit, Restart, Stop and Uninstall options while the Player is running:

In Linux, press the super key, then type ‘rise’ to display the Rise Vision group. In Windows, press the Windows key to bring up the Windows Start Menu, and then search for the Rise Vision group.



We would greatly appreciate your feedback and suggestions for improvement!
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HSuarez

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Posted 3 years ago

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XMedia Dubai

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is there a provision where we can auto upgrade the rise players remotely. It will be a tedious job to log in to each of the system and install the new version. In the display section i see option to auto upgrade player browser only.

regards
Prakash 
(Edited)
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Robb, Official Rep

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Hi Prakash,

At this time, the new installer is only available as a download, but as we continue testing and get feedback, the eventual plan is to get everyone updated to this version automatically.

I can't give you a solid date on when that will happen, and we will let everyone in the forum know if any plans change in the future.

Thanks!
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JPC

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Having Issues when i try to restart RV player from the folder in the start menu.  The installer keeps executing instead of the player.  Please help! 
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Blake Freeman, Official Rep

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Hi there JPC,

Can you continue through the process and ensure the "Start player at startup" checkbox is checked?
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JPC

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I activated that option when i installed the new version.  And yes it is active.  
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JPC

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Ok when i run it from the startup folder it restarts the player but when i go execute it from the RV folder it still wants to run the installer.  
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HSuarez

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Hi JPC,

This is correct - you will see the Installer process running again on restart. You will see that the Installer will ask you if you want to check/uncheck the option to add Player to the startup process and it will also check network requirements. This involves pressing the Continue button.

The process is similar to when you reboot - in that you will see the UI again (ie checking for network requirements) but it will automatically start directly to the presentation.

If you have any questions let us know!
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Wendi Borden, Champion

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Hi Hannah,

Previously the Create a Display page indicated support only for Ubuntu 14.04. Is that still the case? I've been asked why we haven't upgraded. While I imagine it would be fine, that is why I did not before. Are newer versions of Ubuntu now supported?

Thanks!
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HSuarez

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Hi Wendi,

At this stage, our official stance is the Ubuntu 14.04 support. If you were to run the .sh in another version (ie 15.10) you will see this version support message in Terminal.

Thanks,
Hannah
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Wendi Borden, Champion

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I thought so given the code I looked at. I was curious since places like this post and the Create a Display page now just say "Ubuntu"... it's a little misleading
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Blake Freeman, Official Rep

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Wendi,

Thanks for making us aware of this! I'm going to get this on our board to be considered.
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Jeff S.

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Hi,

After upgrading to the new client, I found the player cannot recognize my dual monitors setup any more. It always think my screen resolution is 1920*1080 while it should be 3840*1080. I am on windows 8.1 with Bing. Did anyone else have this problem?

Thanks!
(Edited)
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HSuarez

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Hi Jeff,
Were you previously on the Rise Windows Player or on the Rise Chrome App Player?
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Jeff S.

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It was chrome player.
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HSuarez

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Hi Jeff, the Rise Chrome App Player can extend over multiple screens. Since you have made the switch over to the Rise Windows App Player whether or not it can support multiple screens is dependent on the hardware on the Display. There is an intro guide about this at https://community.risevision.com/rise... to read more. Thanks!
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Jeff S.

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Looks I misunderstood the new release then. I thought the new releases are Chrome app players only. How do I go back to Chrome player on Windows then? By default it seems install the windows player. Thanks!
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HSuarez

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Hi Jeff,
This is for the Rise Windows and Linux Players only, not the Chrome App Player. You can go to the Start Menu on Win 8.1 (ie selecting the Start icon) and do a search for 'Uninstall Rise Vision Player' in the start menu option and then it will uninstall the Rise Windows Player. The link for CAP is here
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gully

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I'm experiencing some difficulties getting the new installer/player to load every time I turn our display on. It will work fine after several restarts, the RiseInstaller will load properly and the presentations will start playing. Then, for some reason, when I restart the computer, the installer starts to run and then gets hung up on 'checking network connectivity' where it sits and does nothing for 10 minutes or more. Eventually it times out, and I receive a message saying that the player cannot connect to the internet. We do not have a proxy server and otherwise internet connectivity is just fine. When I initially installed the player I checked the autostart option. Any advice would be appreciated. Thanks.
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HSuarez

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Hi Gully, Thanks for putting this to our attention. Do you have the Player's DisplayID that you can send through? Alternatively it would also be useful to see installer-detail.log and installer-events.log which you can forward on to support@risevision.com. These are both located within the rvplayer folder.
(Edited)
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Eric Giesbrecht

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It would be preferable in the case of a failed network check, that manual input isn't required. For example, if we have an extended power outage, our player computers will likely power on before our network, which would result in a failed network connectivity check and require manual input to resolve.

In the past, using the Chrome app player, this wasn't an issue. When there was no network connectivity, the player would still start, but would resume when network connectivity was restored.

Long-term unattended operation is very important for us, and I'm sure for many others.
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Thanks for that input Eric!
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HSuarez

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Hi everyone,
Thanks for the input. We are looking into the issue and improving the network connectivity checks and will update this thread for further news.
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Ginger L

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Any news on getting this fixed?  I wasn't having any issues until this morning.  The player was working fine and then I came into a display running the 'Rise Player Installation' and stuck on "Checking network connectivity - https://accounts.google.com/ManageAccount"  Pretty much everything the original post stated.
I've verified I can get to that page and I have signed in and restarted the player but still stuck.  Nothing :(
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Robb, Official Rep

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Hi Ginger,

Our sincere apologies, but as mentioned on this announcement, you will have to reinstall the Player, as Ulf includes in his edit below.

Thanks!
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Ulf Lundqvist

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I have the same problem. Turned up this morning as well. The displays restarted 03.00 this night and now the installer window now appears on all screens, and freezes when looking for network connection to  "amazonaws s3".  No connection (red dots) in RISE Administration any more. I cant trust the automatic update procedure due to this.  How do I solve this?

Running Ubuntu 32-bit and latest RISE installer (obviously... : -))

EDIT: Seems to have been solved now by reinstalling the player manually, with a new update.
(Edited)
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Robb, Official Rep

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Very sorry for the error Ulf, and and I am glad to hear you got it worked out.

Thanks!
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Robert Bisconti

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Same thing happening to my displays this morning
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Robb, Official Rep

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Robert,

Have you downloaded the new installer from here and installed over the existing Player you have running? If you had a copy of the older installer and just ran that again, you would run into the same issue I'm afraid. 

To make 100% certain you are using the new Player, I would recommend uninstalling the old one completely by navigating in the Start Menu to "Uninstall Rise Player", running then, and then running the new installer. That should solve the issue.

Thanks!
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Wendi Borden, Champion

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Just curious what version(s) of the installer are affected? All my test displays on the bench seem fine.

Installer version is 2015.10.08.11.00

Was this related to an update? What is Rise's response to issues with updates.. can we opt-out of updates and let machines lie where they are? I've considered altering the code to interrupt updates given the problems I've seen on the forum lately. It's not giving me the warm and fuzzies if you know what I mean. It's definitely got me looking into remote software; but even at that, if I had to remote into 50 systems to fix, that would be a long day.

Surely RiseVision wants and anticipates larger-scale customers. Answers like "manually reinstalling" work fine for people with 3-4 displays in their building, but what happens when I have 100+ across the US?

Also, is there somewhere we can go to see a current version listing? That would be pretty handy..

Thanks!
(Edited)
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Wendi Borden, Champion

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I just noted that this *installer* was a manual upgrade - gotcha. (I was combining multiple posts) Point still remains about updates though.. hope we can get something together here. :)
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Wendi,

This was only for our newest installation file, any Displays on older installs, like yourself, would be OK, as these Displays are not autoupgrading to this version just yet.

That's an interesting idea to opt out of updates, but at this time we have not included that functionality. After this recent Installer issue, you better believe I know what you mean in regards to maintenance :).

We don't have a location at the moment where you can see all these versions, but that is a very interesting idea we hadn't thought of. This is all stuff we are discussing internally, so I appreciate all the feedback we can get. Thanks for bringing those up!
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ManifestoDigitale

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Does this new version of the player modify GRUB settings automatically to avoid ubuntu stuck on GRUB screen if there is a power loss?

The modify that i did previously manually was:

1.   sudo gedit /etc/default/grub

2.      Add a line with this assignment: GRUB_RECORDFAIL_TIMEOUT=1

3.      Update Grub: sudo update-grub

Thanks

(Edited)
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HSuarez

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Hi MontiDauni.com
Thanks for your input, however this won't be added in the newest installer in regards to initiating changes aimed at the GRUB screen. Thanks,
Hannah
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Wendi Borden, Champion

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Good pointer... can you reliably replicate the issue? I'm going to give it a try tomorrow.. we're only just now exploring Ubuntu players.
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Ulf Lundqvist

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Hmph, this morning my displays don't start up Rise Player from Ubuntu after the scheduled nightly reboot. I tried to reboot it manually once again but without results. Do I need to hook up a keyboard and install it again? This is becoming a dealbreaker for switching to another system. We don't have remote desktop to all of our displays yet since its on different locked VLANs. I guess we have to start looking over this... But we prefer systems that don't need hands-on every third week (!).
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Blake Freeman, Official Rep

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Ulf,

Can you confirm for me what version and architecture of your media players?

Do you know if when you installed the Rise Player you used any elevated privileges, such as sudo?
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Ashleigh

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Hello Community,

A new update to this release has been posted which addresses the issues our users have been encountering with this Player version.

Thanks!
(Edited)
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AdGators AdGators

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I am attempting to install the latest Rise Vision player, but am receiving an error.
2016/03/01 17:10:00
Could not read file /home/user/rvplayer/RiseDisplayNetworkII.ini { [Error: ENOENT: no such file or directory, open '/home/user/rvplayer/RiseDisplayNetworkII.ini']
  errno: -2,
  code: 'ENOENT',
  syscall: 'open',
  path: '/home/user/rvplayer/RiseDisplayNetworkII.ini' }
2016/03/01 17:10:00
started
2016/03/01 17:10:18
all closed
2016/03/01 17:10:19
Could not log to bq [Error: request to https://www.googleapis.com/bigquery/v2/projects/client-side-events/datasets/Installer_Events/tables/... failed, reason: getaddrinfo ENOTFOUND www.googleapis.com www.googleapis.com:443]
I am able to use the Rise Chrome App player just fine, however I know Rise is no longer maintaining support for that player, so I would like to update. Any thoughts on this error? As far as I understand, I am not behind a proxy as the application suggests. I attempted to browse to the web URL www.googleapis.com, but was unable.

Ubuntu 14.04
64-bit installer
WiFi Router

I also wanted to point out, that on the download website, the 32-bit Linux installer is not available, however I was able to get it by editing the URL. Is the 32-bit Linux script no longer supported? 

Thanks,
Joe Kirchner
(Edited)
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AdGators AdGators

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Hi Tyler,
That was the installer-detail.log above.

Here is the Event (didn't post it as it didn't explain much to me)

2016/03/01 17:10:03 - Checking network requirements2016/03/01 17:10:03 - Checking network connectivity - http://rvashow2.appspot.com
2016/03/01 17:10:03 - Checking network connectivity - http://storage-dot-rvaserver2.appspot.com
2016/03/01 17:10:04 - Checking network connectivity - http://p.jwpcdn.com/6/5/jwpsrv.js
2016/03/01 17:10:04 - Checking network connectivity - https://store.risevision.com
2016/03/01 17:10:04 - Checking network connectivity - https://talkgadget.google.com
2016/03/01 17:10:11 - Checking network requirements
2016/03/01 17:30:43 - Checking network requirements
2016/03/01 17:30:43 - Checking network connectivity - http://rvashow2.appspot.com
2016/03/01 17:30:43 - Checking network connectivity - http://storage-dot-rvaserver2.appspot.com
2016/03/01 17:30:43 - Checking network connectivity - http://rvashow.appspot.com
2016/03/01 17:30:43 - Checking network connectivity - http://p.jwpcdn.com/6/5/jwpsrv.js
2016/03/01 17:30:43 - Checking network connectivity - https://store.risevision.com
2016/03/01 17:30:43 - Checking network connectivity - http://s3.amazonaws.com
2016/03/02 08:41:08 - Checking network requirements
2016/03/02 08:41:08 - Checking network connectivity - http://rvashow2.appspot.com
2016/03/02 08:41:08 - Checking network connectivity - http://rvashow.appspot.com
2016/03/02 08:41:08 - Checking network connectivity - http://storage-dot-rvaserver2.appspot.com
2016/03/02 08:41:08 - Checking network connectivity - http://p.jwpcdn.com/6/5/jwpsrv.js
2016/03/02 08:41:08 - Checking network connectivity - https://store.risevision.com

Internet connectivity works. I'm remoting in with TeamViewer, able to browse around the internet, able to download Rise Vision Chrome App Player and run presentations through it. It's the Installer that gives me the issue. Should I be able to browse to the https://www.googleapis.com website or can I ping it to verify if that's where the connection is breaking down? What are your suggestions?

Thanks,
Joe Krichner
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Tyler Johnson, Employee

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Note from above that https://www.googleapis.com isn't being checked for connectivity so that's not a concern.  But one of those other urls might be a problem.

Can you try running $HOME/rvplayer/JRE/bin/java -jar $HOME/rvplayer/installer/resources/app/external-deps/java-network-test.jar "[all urls above separated by space]"
 
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My rvplayer folder doesn't contain anything except the log files.
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Tyler Johnson, Employee

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I've set up a remote log in here https://connect.risevision.com/
If you can access that and enter AdGators I'll jump in and have a look at the set up.
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AdGators AdGators

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Sorry Tyler, the location is currently playing advertisements. I generally have to connect at very odd hours. Is there anything you can relay through me to try and diagnose?
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Ulf Lundqvist

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Another broken, hard coded URL?
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AdGators AdGators

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I'm not sure, I can't seem to replicate it locally, so it may be location problem. However, it's worth walking down that route, especially since the Chrome app Player works. I will say that the internet at this location gets congested during busy hours, which is why I was moving to the new player, in order to get the proper Cacheing functionality, for when WiFi breaks down during busy hours.

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Ulf Lundqvist

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Googleapis.com is broken here as well.
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Robb, Official Rep

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Gentlemen,

Are you using the newest installer from https://help.risevision.com/user/create-a-display? We ran into this issue about Google API's some time ago, and corrected it in a new version of the Installer. I haven't seen it since that fix.

We removed the 32 Bit Linux installer since Google has deprecated support for Google Chrome on Linux 32 bit as of March 2016, so we thought it wise to remove that option.
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Hi Robb,
I'm definitely using the latest player. I was able to use the installer locally on my test machine, also connected to a basic WiFi router. However, for some reason this location is tossing up the error. How would the new installer fail it's connection test, but the Chrome App Player succeed in playing the content?

Google Chrome is depreciating 32-bit, however Chromium will still continue to be supported as 32-bit. To ensure that I have the Rise Vision Player movement correct...

For Linux:
Pre-2015 - rvplayer-installer.sh - utilizing Chromium (32-bit and 64-bit)
2015 - Chrome App Player (32-bit and 64-bit)
2016 - installer-lnx-64.sh - utilizing Chrome (64-bit)

May I ask why the switch was made over to Chrome, when Chromium is still supported just as well? Especially when it comes to 32-bit. 

The reason I'm harping a little on 32-bit, is because older but still capable media players have CPU's that aren't 64-bit capable. Would the solution here be using your Chrome App Player via Chromium 32-bit?

Also, it may have been mentioned in the forums and I missed it, but when doing things like removing 32-bit player capability, it would be useful as an end user to see a link to the explanation in the download section. So for example you'd say "32-bit depreciated" above the 64-bit Linux installer, rather than removing it. Then link to a page/forum post describing the situation. Rather than it just disappearing. Your user base is too large to communicate entirely to, but that would be the perfect situation when I go looking for the 32-bit installer. Also, I'm still able to access that 32-bit installer by editing the URL to find the depreciated 32-bit installer, just as an FYI to your web management team.

Thanks Robb,
Joe Kirchner
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Joe,

Thanks for those clarifications. The Chrome App Player doesn't go through the Network Validation, which is where it sounds your Display is failing. I'm perplexed as I can't get the same thing to happen on my 32 Bit linux box. I ran the 32 Bit installer, and everything got to the end as expected. Here's a screenshot of the network connectivity checks, checks for the Chrome App Player, etc:


Do you see the same thing in Terminal when you run the installer?

You're 100% correct that Chromium is still sticking around on 32 bit, but since we use Chrome on both the Windows and Linux Player, this was the reason we removed it. We switched to Chrome from Chromium some time ago, and if I recall correctly, it was due to stability issues that we had in Chromium that we did not have in Chrome.

I would not recommend moving to the Chrome App Player at this time, since we have put further development of the Rise Vision Chrome Application Player on hold due to issues we have had with providing a reliable service with Chrome Applications. We'll continue to make it available for those who want to use it, but it isn't our recommended solution right now. 

You're 100% correct on not giving any notice to our user base regarding the 32 Bit removal for the Linux Player, and I apologize for that, that one is on me.

You can indeed still access that 32 Bit installer as it resides in the same repo as the others. While I would recommend moving to 64 Bit, I do understand that some older hardware may not be 64 bit capable.

if anything changes in the future regarding the 32 Bit installer, we will certainly announce it in this forum. Watch for weekly reports starting next Monday where we will share what we are up to this week, vs what we did last week. We want to make sure our entire forum user base is informed.

Thanks!

  
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AdGators AdGators

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My installer log files are above. This location has poor internet, there is no doubting it. What's the purpose of the network connection check and is there a way to override it in your shell file?
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Robb, Official Rep

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Joe,

The purpose of the network connection is to make sure that the installer can get out to the appropriate sites for everything to work correctly. There is a trick to get around this by following these steps: If you check the rvplayer folder, you will see an Installer folder. if that folder does not exist, the installer assumes it's the first install and runs the network checks. To skip the network checks, simply create the Installer folder in the rvplayer directory, and the installer will skip the network checks.

Let me know how you make out!
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Thank you for the bypass trick Robb, that definitely nudged me along.
Initially, I was seeing a new error. The installer is reporting that the file http://install-versions.risevision.com/RisePlayer-2016-02-05-10-00.tar.gz cannot be downloaded. I plugged that URL into Google chrome, it downloaded without issue.

I reattempted the installer maybe 3 minutes later and it worked! So I'm thinking that it's got to me the lack of connectivity that's stalling. I'm seeing around 41/70 quality of connection and Network Manager is reporting around 40-60%. If possible, I would recommend adding a little more duration to both the Network Check Timeout and the Download Check Timeout before they fail.

Below is the last bit of my log file, maybe it will be of use. Let me know if you want the whole thing. 

We have 2 displays at this location, so I will be adding the new player to the 2nd display soon. I'll let you know if I have any issues.
Thanks again for your help Robb.
Joe Kirchner

 path: '/home/user/rvplayer/RiseDisplayNetworkII.ini' }2016/03/03 09:00:48
Could not read file /home/user/rvplayer/RiseDisplayNetworkII.ini { [Error: ENOENT: no such file or directory, open '/home/user/rvplayer/RiseDisplayNetworkII.ini']
  errno: -2,
  code: 'ENOENT',
  syscall: 'open',
  path: '/home/user/rvplayer/RiseDisplayNetworkII.ini' }
2016/03/03 09:00:48
Could not read file /home/user/rvplayer/RiseDisplayNetworkII.ini { [Error: ENOENT: no such file or directory, open '/home/user/rvplayer/RiseDisplayNetworkII.ini']
  errno: -2,
  code: 'ENOENT',
  syscall: 'open',
  path: '/home/user/rvplayer/RiseDisplayNetworkII.ini' }
2016/03/03 09:00:48
Could not read file /home/user/rvplayer/RisePlayer.ver { [Error: ENOENT: no such file or directory, open '/home/user/rvplayer/RisePlayer.ver']
  errno: -2,
  code: 'ENOENT',
  syscall: 'open',
  path: '/home/user/rvplayer/RisePlayer.ver' }
2016/03/03 09:00:48 - downloading components
Browser,Cache,Java,Player
2016/03/03 09:00:54 - Error downloading http://install-versions.risevision.com/RisePlayer-2016-02-05-10-00.tar.gz. <p>Please try again or post a question to <a href="http://community.risevision.com";  target="_blank">http://community.risevision.com</a>.</p>;

{ userFriendlyMessage: 'Error downloading http://install-versions.risevision.com/RisePlayer-2016-02-05-10-00.tar.gz. <p>Please try again or post a question to <a href="http://community.risevision.com";  target="_blank">http://community.risevision.com</a>.</p>\n',
  error: 
   { message: 'Request timed out',
     error: 'http://install-versions.risevision.com/RisePlayer-2016-02-05-10-00.tar.gz' } }
2016/03/03 09:01:37
all closed
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Robb, Official Rep

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Joe,

Just so I am sure, everything eventually downloaded correctly, and you are now up and running. Do I have that right?

Thanks!
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That's correct.

1. I added the Installer folder
2. The installer proceeded to error on a new issue, unable to download the .tar.gz file.
3. I downloaded the .tar.gz file with a regular browser.
4. My 2nd attempt to run the installer did not produce the same error and completed successfully

My guess, and according to the log file, is that the network connection timed out. Running the installer a 2nd time must have had the right connection quality.

Thanks Robb,
Joe Kirchner
(Edited)
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Darius - PRODO.us, Champion

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Does this installer make changes in Windows 10 settings for proper operation: 1. Optimization of your media player configuration for 24/7 digital signage playback?
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Robb, Official Rep

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Darius, it sure does. The most obvious one is does in Win10 is kill explorer.exe so no user can bring up OS settings during interaction, but it also does other things like disable the screensaver and going to sleep after a period of inactivity.
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Darius - PRODO.us, Champion

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I noticed that explorer stopped working. You should warn about those kind of things, though. I was worried a bit about that; was thinking that my machine's OS got messed up :)

And how about the other settings such as updates, cameras, microphones.

You know what else? Initially I had manually set my machines to not ask for passwords when booting-up. All was good, but at some point they all started showing me 2 available users and machines stopped logging-in saying that the password is incorrect. I think the system set my Windows acc user as primary instead the one I have set on the machine before. The password for that user was different and it could not log-in. To fix this in Windows user settings I needed to tell machine to use the user set on this device for logging-in then 'never request password' again at logging-in. Not sure if that was RV update or Windows that messed up this thing up for me :) Not a big deal, though.
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Blake Freeman, Official Rep

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New topic.

Please reference the new conversation here: New Windows Installer Questions