New Chromebox setup

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  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
EDIT MARCH 21, 2018: Please note that all conversations related to Chrome OS in this Community should be considered obsolete and out of date. As announced in our new Community, Rise Vision is adding support for Chrome OS with a new version of Rise Player for Chrome OS.

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I am setting up a new Chromebox to replace a Raspberry Pi and I have followed the instructions from here https://community.risevision.com/rise_vision_inc/topics/chromebox-kiosk-mode-problem) and the first reboot went perfectly and I added the display id then went to test the auto-start but when the Chromebox restarted it comes to a "Rise Player" screen with the loading spinner and displays "Waiting for application window". This screen never goes away and the app never loads?
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Jacob Tennant

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Posted 3 years ago

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Darius - PRODO.us, Champion

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Official Response
Wiping the device and reinstalling everything is the only way to fix it. You can actually start Rise Vision app, but only from Google OS. We did this as a temporary solution before prepared another device replacement. It is odd though, two our devices in the same location went through the same problem. One of them was non-managed, the other managed.

Instructions for non-managed device:
Configure Single App Kiosk Mode for Unmanaged Devices

Before configuring your device for Kiosk Mode, you’ll need to recover your Chromebox to it’s default factory settings. See the instructions located at Google’s help page, under the section “Wipe a Chromebox”.

  1. At the login screen press Control+Alt+K on your keyboard
  2. An Automatic Kiosk Mode windows will appear, select Enable
  3. Log in to your Chrome OS device
  4. Open Chrome and navigate to chrome://extensions
  5. Select the Developer mode checkbox
  6. Select Manage kiosk applications
  7. In Add kiosk application field, enter the Application ID mfpgpdablffhbfofnhlpgmokokbahooi
  8. Click Add
  9. Highlight the Kiosk App and select auto launch
  10. Select Done and restart
After restart, select Confirm to accept the Auto-launch permission