Network Check Issues with the new Rise Vision Installer

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  • Updated 3 years ago
Hello everyone,

We recently discovered an issue with our Rise Vision Installer for both Linux and Windows, where regardless of having a reliable network connection on the Display, during the installation process you would receive the message that the network check was not successful and to enter in your Proxy information, and the installation would not continue. This was brought to our attention earlier today in this conversation.

We have determined that the only way to fix this issue is to download the Rise Vision Installation file from the Displays Help page, and run the installation file on the Display again. The installation will complete successfully, and you will be able to enter the Display ID for the Display.

We sincerely apologize for this issue, and we will do our very best to assist any users affected.

Thank you.
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Posted 3 years ago

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Robb, Official Rep

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Hello everyone,

Just wanted to give an update on the issue discovered yesterday. We worked all night on this issue, and discovered the problem was that a URL we rely on during the initial network check, http://googleapis.com, is now returning a "404 Not Found" message. This was resulting in the perceived network failure, and asking you for your proxy information. 

This correction at this time is still to download the Rise Vision installation file from the Displays Help page, and run the installation again.

If you have any questions or concerns, please feel free to let us know.

Thank you.
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Scott Lawyer

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Is there a reason why the installer seems to run every time the player reboots?
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HSuarez

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Scott - Just reached out to you on Intercom about the Displays. Thanks!
(Edited)
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Scott,

The reason the installer runs on every reboot is to check the network and make sure all is well, as well as check for any updates or fixes to the installer itself, the Rise Cache, the Player, etc. The problem here was it failed at the network check, and did not proceed past that.
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Ulf Lundqvist

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Is it not better to rely only on your own DNS record/URLS, from your own domain? That way you can adjust your redirects/URL so if any URL gets broken, you can adjust and manage them yourself, without editing any hard coded external urls.
(Edited)
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Ulf,

We were discussing this very thing after determining the issue last night, and this is what we are focusing in correcting with upcoming iterations of our installer. 
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Mark Parsons

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Has there been any issues with the win 64bit installer not loading? I'm getting hangs on the machine I have it installed on. I can get other player versions to install/reboot properly, but I've downloaded a few fresh installs now and it hangs on "installing launcher".
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Mark,

I actually ran into this same issue on a Windows 10 machine that had a disk error. I looked and the Disk activity and CPU jumped to 100% during that portion of the installer, and then went back down and everything proceeded as expected. 

Are you seeing the same behaviour?
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Mark Parsons

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I've got this on a win7 machine, I can check this Sunday as I just rolled the software back a few versions.
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Robb, Official Rep

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Be sure to let us know Mark, I'd be very interested to hear!
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Mark Parsons

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It passed just fine this morning, max cpu usage was at 35% when unpacking, RAM ~20%. 8gb machine, i72600k, with Win7 Pro.
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Mark, 

Just so I understand, the issue is now corrected after rolling back Windows?
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Mark Parsons

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My apologies, the newest version installed correctly, and presented no issues. I monitored CPU/Mem usage and got the above statistics.

Machine has always been win7. I rolled back Rise software versions initially.
(Edited)
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Mark,

Thanks for that clarification! I'm glad to hear it got worked out and that it was just a glitch.
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Ashleigh

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Hi Community,

Just letting you know that we have released a new version of installer that has addressed this network issue our users experienced.

Thanks!
(Edited)