Need assistance in deactivating a display ID & adding it to a new one in a different account

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

So I have an older account that connects to many different TVs but I want to deactivate that display ID, If that is even possible... Then after thats deactivated I have a new account that I want to continue to display information through the same connection as the old account.
Photo of RISE Bison

RISE Bison

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Hi there!

I think the easiest thing to do would be to delete that DIsplay ID from the older account. Reboot the display that was using this ID, and it will ask for a new display ID, input the display ID from the new company and you're good to go.
Photo of Clefhanger


  • 120 Points 100 badge 2x thumb

Similar but different.

I created an account a couple of years ago in order to test out RV. We just decided to fully implement RV at our school. So, I deleted my account and we set up a new account with the person at our school who will be paying the fees. Problem is that I did not deactivate the displays from my account before I deleted it. I need to activate those two displays under the new account.

When I try to add a display now, it asks me to download RV for windows or Ubuntu. We are using chromeboxes that were configured with RV two years ago.

(we had two chromebox displays under the old account. we will have 4 chromeboxes for the new implementation)

Thank you for your help.

Photo of Robb

Robb, Official Rep

  • 76,676 Points 50k badge 2x thumb

Rise Player on Chrome OS has been released as an open source project to the community and it is no longer directly supported or maintained by Rise Vision at this time.

I would strongly suggest using a Windows or Linux media Player and running our native Player on that. 

I hope that helps!