Mystery of the Missing / Bleeding Widgets

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Sounds spooky right? :)

I have a bit of a perplexing problem.. wondering if anyone else sees this issues. I'm hoping some thoughtful minds may point me in the right direction.

Occasionally I'll be watching one of our signs and notice that the widgets aren't working correctly. For example lets say I have a presentation with a single placeholder. Inside the placeholder are 3 widgets running for 10 seconds each. For the most part, signs will play through fine, A for 10s, B for 10s, C for 10s. From time to time we notice certain ones disappearing.. I came in this morning to one of our test boxes that was running A for 20s, then C for 10s, then repeat. I'm curious what might cause Rise to do something like this? My theory is it happens more often on unreliable internet, but it's not something I can't reliably reproduce. We have clients calling seeing the issue periodically, and while a reboot sometimes fixes them, it's not consistent.

I'm not certain if this happens with other widgets (95% of what we do is with our own widgets) so if they do, please chime in!

If it is something with our widgets, can someone point me to what to look into?

Thanks as always :)
Photo of Wendi Borden

Wendi Borden, Champion

  • 6,028 Points 5k badge 2x thumb

Posted 2 years ago

  • 1
Photo of Wendi Borden

Wendi Borden, Champion

  • 6,028 Points 5k badge 2x thumb
Also more than happy to throw a presentation your way if you guys could look into anything? Again, I'd say most of the time they run fine, but sometimes i will happen where one widget just stops working and the other widget fills its place... not sure where to start. :) Is something failing to load in time? I guess what essentially would cause Rise to do something of this nature?
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Hi Wendi,

One of our developers has chimed in on this...

"Widgets have a 60 second load timer (if not READY by that time, it will retry) and 3 retries. So, either spotty internet or bad logic in the Widgets is causing them to load slower than 1 minute."

Can you confirm how your internet is at your location? A presentation may also help so I can take a look at what Widgets seem to be causing the problem, and if I can replicate.
Photo of Wendi Borden

Wendi Borden, Champion

  • 6,028 Points 5k badge 2x thumb
Thanks for that feedback Blake! I'll shoot a presentation your way momentarily.

I had wondered if there was something along those lines.. they seem to work most of the time here in house but I've had a handful of calls from clients. The last one I had is in WiFi and of course everyone *says* their internet is fine..

Any pointers appreciated :)
Photo of Wendi Borden

Wendi Borden, Champion

  • 6,028 Points 5k badge 2x thumb
Also curious. is that 60 seconds load time PER widget? Or altogether for the entire page/presentation?

I have had a few customers with this problem.. when we try reducing the number of widgets and it's fine.. when we add the full load back in the problem begins again.
(Which is why why I'd wondered about the load time or internet connection being the issue)

Thanks again!
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Wendi,

It should be per widget.
Photo of Darius - PRODO.us

Darius - PRODO.us, Champion

  • 26,850 Points 20k badge 2x thumb
I wonder if that could be a combination of things: slow internet, weak player for the content, not optimized content, and not enough time to process/upload content. And on top of that I will throw storage as well.

It is hard to tell where to look without more specific info. But I have never encountered such problem myself.
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Hey Wendi,

I tested this locally and I was unable to recreate. I think that Alex's assertion that this is likely a spotty network connection is probably correct. Just to be clear, I didn't have any issues loading the widgets in this presentation. They loaded quickly and appeared normally right away.
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Wendi,

Just a quick update. One of our developers was doing some related testing and noticed that widgets do not automatically retry after they have failed to load. He is going to bring this up to the rest of the team on Monday and suggest an improvement be made.

Thanks!
Photo of Wendi Borden

Wendi Borden, Champion

  • 6,028 Points 5k badge 2x thumb
Thank *you* all! It's something that crops up infrequently for us, but it's been enough times to cause me to question. :) I've tried to look into optimizing some of our widgets, but I can't really tell that any of them would take a super long time to load, unless maybe the internet connection is bad and images just aren't coming in. I really think that's the issue at some of our locations, and we've talked about making a policy to have them reduce their number of widgets in that scenario. I certainly appreciate you taking the time to let me know about that - please update if there's any change. :)
Photo of Robb

Robb, Official Rep

  • 76,676 Points 50k badge 2x thumb
Hi Wendi!

I wanted to let you know that we have released a potential fix for your issue!

Can you let us know if you are seeing an improvement in Widget behaviour?

Thanks!
Photo of Wendi Borden

Wendi Borden, Champion

  • 6,028 Points 5k badge 2x thumb
Excellent Robb, thanks for the update. I'm going to have one of my colleagues try to simulate the issue again and see if we can tell any difference. Might be difficult since it didn't happen regularly.. but we'll try to simulate some poor Internet and see if we can make it happen again. if they are now retrying, it's bound to be an improvement. :) Certainly appreciate you!