My displays are not working. Black screen with link

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  • Problem
  • Updated 3 years ago
  • Solved
Sometime last week our school's displays stopped working.  The screen is black and shows some super long link, something like . (www.rvashow.appspot.com_6052............).  When i logon to risevision, the preview works.  I have reset and restarted the android players connected to the tv displays but it still doesn't work?  Any ideas what to do?
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Wil Chow

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Posted 3 years ago

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Blake Freeman, Official Rep

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Wil,

What player are you using to display your presentation?
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Wil Chow

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It's a minix player.
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Blake Freeman, Official Rep

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Wil,

Does that use the My Rise Player app?
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Wil Chow

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yes it does
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Blake Freeman, Official Rep

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Wil,

I've alerted Scott's Digital Signage to this thread. If you would like, you can contact their support department here.
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William Oneal, Champion

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Check network on the device. Then delete cache first. If that doesn't work delete data and re-enter the display Id and settings you need. Web view could have gotten currupted