My c410 is now stopping on a scheduled event.

  • 1
  • Question
  • Updated 1 year ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I have a c410 with a video & jpeg presentation. I have all content running every day all the time except for 2 ads that are only supposed to be there 11-3 each day. However, when 11am gets here the rise player stops playing. until a reboot takes place. 

The player (c410) was factory reset and a fresh version of rise player was installed before it was assigned to the location. 

What should I be looking at to correct this?


Photo of Jeff R.

Jeff R.

  • 512 Points 500 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Robb

Robb, Official Rep

  • 76,676 Points 50k badge 2x thumb
Hi there Jeff,

Which Presentation is this in your Company? I'd like to take a look to see if I can tell the issue here. 

Also, any chance you've tried this on a Windows or Linux Display using the Rise Vision Player? Did it have the same issue?

Thanks!
Photo of Jeff R.

Jeff R.

  • 512 Points 500 badge 2x thumb
OK. I have a client setup under a different name the presentation is Carbeno1. Can you find it with that?