MP4 Video does play in schedule.

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  • Updated 3 years ago
mp4 video will preview on individual presentation, but when video the presentation is included with other presentations within a schedule, the video presentation will not play. Just a black screen.  NOTE: When the video presentation is within a schedule by itself with no other presentations, the video will play.  HOW CAN I FIX THIS???  Please Help.
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Posted 3 years ago

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HSuarez

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Hi Transportation Message,
Can you please send through preview links of the presentation where the video is residing and the name of the schedule? You can reply here or send it through to support@risevision.com and referencing this thread. Thanks
Thanks for the reply..  We were previewing on our desktops.  Come to find out, the video does play on our Chrome Boxes. Question: Is there a way to view SharePoint pages within a presentation? Note: Our SharePoint requires user authentication.
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HSuarez

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Hi Transportation Message,
Rise Player does not support authentication and we haven't tested with SharePoint in particular. If you are able to publish the SharePoint pages to the web, you can test with the Web Page Widget. Also please note that you may also need to check that iframes/embedded are supported for SharePoint pages if you are able to publish to the web.