mouse pointer dead center of screen on start up

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  • Updated 4 years ago
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Acer Chromebox connected to display using the Rise vision app as single Kiosk auto load. The mouse pointer appears dead center on display after any reboot. The only way to get the mouse pointer off the screen is to connect a mouse to the chromebox and make a motion. Then I can disconnect the mouse. There is not a lot on the screen other than a single back ground picture defined in the presentation itself. It is getting this picture from web picasa public album. Other than this there is a school logo in the top left corner and a clock in the top right. Yes hide mouse is set in presentation.
Thanks for any help you can provide about this.
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EE School

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Posted 4 years ago

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Blake Freeman, Official Rep

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EE,

I've copied your presentation to my local Chromebox and I'm not seeing this issue. It's likely a setting on the chromebox itself. You may pose this question on an Acer or Google support forum instead.
(Edited)
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EE School

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Can you comment on your chromebox model. Mine is Acer
Thanks
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Blake Freeman, Official Rep

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EE,

I have your presentation up locally on an Asus Chromebox. I don't have access to an Acer model.
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Danny de Vreede

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Dear EE (cc Blake), I have same problem on Acer Chromebox. No problems on Asus Chromebox. So it is Acer Chromebox related. I will try to find out how we can contact Acer about this.
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Blake Freeman, Official Rep

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Danny,

Please let us know if you come up with any solutions!
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James Schuler

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I am experiencing the same issue on an ASUS Chromebox (M075U model with i3).  Risevision is set to autostart in kiosk mode, and the cursor appears in the middle of the screen.  Moving the mouse causes the cursor to disappear.

I will give it a try on a different Chromebox (M004U; celeron) tomorrow and report back.

EE or Danny, have you found any solutions or workarounds?


Best,
Jim
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Dave

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ASUS M004Us experience the same problem. We have been observing this periodically on multiple devices in multiple venues over the last 4 or 5 months. Doesn't happen to all of them, just some of them. Not all presentations, just some of them. I know that's not scientific. No matter how you/we slice it, Hide Mouse Pointer is not working consistently on chrome devices

-or-

Its being functionally disrupted by something that causes the desktop to somehow take partial focus?

None of these displays have a keyboard or a mouse connected to them. All of them are running presentations with other presentation nested.