Mouse cursor not hiding on chromebox

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
  • (Edited)
EDIT MARCH 21, 2018: Please note that all conversations related to Chrome OS in this Community should be considered obsolete and out of date. As announced in our new Community, Rise Vision is adding support for Chrome OS with a new version of Rise Player for Chrome OS.

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Everytime I restart my Chromebox the cursor is in the top left corner.  I have the presentation set to hide the mouse.  If I plug in a mouse and touch the mouse, it goes away.  My intention is to spread Chromeboxes across campus and leave them without a mouse attached.  Can someone help me with hiding the cursor without a mouse workaround.
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Matt Coulter

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Posted 3 years ago

  • 1
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Blake Freeman, Official Rep

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Matt,

Can you please check that you are using the latest Stable version of Chrome OS? Can you also tell me if you are running in Kiosk Mode?
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Matt Coulter

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Yes, this is up to date and we keep all of our units on the stable version, and yes, this is in Kiosk mode.
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Blake Freeman, Official Rep

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Matt,

What make and model of Chromebox do you have?
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Leigh Bateman

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We have had this issue using another digital player (Stratos) on an ASUS box. It was a Chrome 42 issue and seems to have been resolved in 43 (albiet with the new display rotation bug added, which will be fixed in 44)
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Matt Coulter

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It is an ASUS CN60 on 43.
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Wayne Rasor

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I am having the same issue too on ASUS Celeron players that are running the latest Chrome and in kiosk mode with CMC. The strange thing is, I have several of the exact same player, setup and schedule running on the same network that do not show the mouse pointer. Any solutions on this?
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Blake Freeman, Official Rep

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Wayne,

Are all of your devices on the same release channels?
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Wayne Rasor

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They are all on the stable channel. I just checked the ChromeOS versions for all of them and they are on the latest of 43.0.2357.134. 

Something else I am noticing is that I ran all of them for a while with no reboot schedule set in RV to see if I got any shutdowns or crashes and I did not. Then I changed them all to reboot at 3:00am and I am still not getting any shutdowns or crashes but I don't think they are actually rebooting because the ones with the mouse pointer showing are the showing the mouse pointer in the same exact position day after day. Very strange. Any thoughts?
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Matthew Fisher

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Wayne,

We are not seeing the issue on any of our managed devices.  Do you know if yours are managed or non-managed?   There is also an option in the presentation called "Hide Mouse Pointer".  Does checking that help?

It's definitely odd that your mouse pointer is in the same place.  It's possible that that's a state that ChromeOS saves and restores, but I doubt it.  I just confirmed that scheduled reboots work on our test unit as well.  Do you know if there is any kind of uptime metric you can see?

Thanks,

Matthew
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Wayne Rasor

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All of our devices are managed and the hide mouse pointer is checked on the scheduled presentations.

A manual reboot seems to have fixed it so we will keep an eye on it and see.

One semi-unrelated question, with all of the issues that have come about with the new release versions of ChromeOS, would we be wise to turn off auto updates in the management console until the latest versions have been tested for bugs? If so, what version would you recommend we hold at and what are you doing for your devices there? Any help is greatly appreciated. Thank you
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Matthew Fisher

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Wayne,

Glad that the reboot cleared it up.  Definitely keep an eye on it and let us know if problems persist.  Regarding your other question: yes.  We're actually suggesting that people stay a release or two back for that very reason.  The help documentation has been updated reflecting that new recommendation: https://help.risevision.com/user/advanced/display/configure-kiosk-mode

Thanks,

Matthew
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Wayne Rasor

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Perfect, thank you!
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Wayne Rasor

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The mouse pointers are back only on the 2 players. I have other ASUS players configured the exact same way on the exact same Chrome version and they did not get them. I went and manually rebooted the 2 players with the mouse pointers and after the manual reboot, they did not appear. I am going to remove the reboot schedule in RV for those 2 players and see if the pointers come back. Any ideas as to what could be the difference that I am not seeing? I think there is a way to set a daily reboot in chrome management console, but I will have to dig back in and see. Let me know your thoughts. Thank you
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Justin, Employee

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Wayne,

We have quite a few managed Chromeboxes running here in the office for testing purposes. Some have scheduled reboots, some do not. As long as the hide mouse cursor option is selected, we have not been able to reproduce this issue you're seeing.

Justin