menu schedule scrolling through different days on published display

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  • Problem
  • Updated 4 years ago
  • Solved
We have daily menu boards that have been scheduled to show up weekly (example- m/t/w/t/f/s/sun) but for some reason this morning they have been ignoring the schedule and just showing on the display boards for about 10 seconds each and then going to the next. What should be showing today is Friday's column menu but instead it is showing all days and scrolling through every 10 seconds. Anyone have any ideas how to fix this? I have attached a picture of our scheduling...maybe there's a problem in there. 
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Posted 4 years ago

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Blake Freeman, Official Rep

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UGA,

I'm going to bring up your presentation locally to determine if there is an issue with scheduling. I'll report back with my findings.

Thanks.
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Blake Freeman, Official Rep

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UGA,

What I'm seeing is the menu changing based on the schedule. I see fri_menu1_column2 play, followed by menu2 and menu3. This is working according to schedule for me. Are you seeing Mon/Tu/Wed/Thu/Fri/Sat/Sun scroll through?
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yes, that's what we were seeing was monday-sunday scrolling through. Now (at least on the display I'm looking at) the lunch display is on (Warm Weather - Menu Display - Lunch & Dinner- Dinning Commons) and column 2 has disappeared...on the plus side there is no scrolling through, I cant speak for the other displays though as they are on different parts of the campus. The two displays I know for a fact were scrolling through earlier were (Breakfast Menu- Dining Commons) and (Niche - Warm Weather - Menu Display - Lunch & Dinner_1280x720)

any  ideas as to why they're scrolling and now an entire column has disappeared? 
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i fixed the column issue...just focused on scrolling now
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Blake Freeman, Official Rep

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UGA,

Curious, what did you do to fix the column issue? I'm currently looking into the possibility of them being related.
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Blake Freeman, Official Rep

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UGA,

I have copied your presentation locally and put it on a display. In the placeholder with the menus, I added "FRI 1" and "FRI 2" to the two items that are supposed to be displaying. I updated the presentation, and assigned to my display. I am only getting these two menus scrolling through. Can you try this and take a look?
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i dont see an "FR 1" and "FR 2" options in my placeholders. just ph0-ph7??
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Blake Freeman, Official Rep

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UGA,

Sorry, let me be more specific.

  • Menu Column 1 placeholder
  • friday_menu1_column1
  • friday_menu2_column1
  • friday_menu3_column1
On each of these, please add "FR1", "FR2", or "FR3" to the top of each menu. By doing this, I was more easily able to diagnose that only friday_menu1_column1 and friday_menu2_column2 were appearing. It looks like you have scheduled overlapping start and end dates in this placeholder.
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Yes i was wondering that as well. We have a rotating schedule...we have then scheduled like this example:
Fri_menu2_column1 is scheduled to run 3/27/15-10/23/15 from 10:30am-1-:00pm and the recurrence is weekly ever 1 week on friday. BUT we have 2 other friday menu's that are also scheduled like this. Are you saying every friday they will cycle through the 3 friday menu's instead of just showing the one that is the special for that day (friday 1, friday 2 or friday 3)? IF SO how would you suggest scheduling them to combat this issue?
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the column issue was resolved by going to fri_menu2_column2 and the date it was scheduled through ended yesterday so it was not schedule to appear. What is the placeholder good for if it does not take over for when something is not scheduled that day?
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That is correct. Right now Friday 1 & 2 are scheduled to play, with 3 starting it's rotation on the 3rd of April. When they are all active, they will all cycle through on the display.

As of right now, I don't think it's possible to schedule these to switch on a recurring weekly basis. It looks like the best thing to do would be to change the start/end dates at the beginning of each week.
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do you think scheduling it to weekly every 3 weeks would combat the issue? or maybe monthly every 1st, 2nd, 3rd friday of every 1 month? 
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Blake Freeman, Official Rep

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UGA,

I'm not certain I follow what you mean by that. There really isn't any way to schedule an "every other week" placeholder.