media player offline

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  • Updated 4 years ago
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I have a media player that shows to be offline. How do i get it back up and running or pinpoint where the issue is? thank you
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you10there .

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Posted 4 years ago

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Blake Freeman, Official Rep

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It really depends on the media player. It could simply be offline with no network access, or you could have some sort of hardware issue with the media player itself. Please physically check if the media player is showing content, reboot it, and within 30 minutes the display should update on Rise Vision.